Community Relations Manager

Community Relations Manager page is loaded## Community Relations Manager locations:
Orange County - Central time type:
Full time posted on:
Posted Yesterday job requisition :
R8729##
** City
* * Santa Ana##
** State
* * California##
** Job Location
** OCC 528 Pinnacle at Mac Arthur Place## Position Type Regular The  
** Community Relations Manager
** is responsible for delivering an exceptional resident experience throughout their journey s role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.
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* WHAT YOU WILL DO:

*** Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.
* Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.
* Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.
* Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.
* Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.
* Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.
* Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.
* Oversee team participation in occasional resident events, ensuring successful coordination and execution.
* Manage and delegate occasional notice posting across the property portfolio.
* Assign and oversee special projects to support community operations and resident satisfaction.
* Delegate workload effectively among community relations representatives to maintain productivity and service quality.
* Monitors office expenses, ensuring that expenses are within budget and cost effective.
* Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.
* Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.
* Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.
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* WHAT YOU WILL NEED:

*** High school diploma or equivalent required, college degree preferred.
* 2+ years of property management experience with 1-2+ years of supervisory experience.
* Commitment to providing exceptional customer service and a desire to help people.
* Proven ability to supervise staff of two or more associates.
* Ability to work within budgeted guidelines.
* Ability to read, write, speak, and understand English.
* Ability to utilize a personal smart device for apps related to property operations and communication.
* Strong organizational and time management skills to handle multiple responsibilities effectively.
* Ability to work independently and collaboratively in a centralized hub environment.
* Proficiency with Microsoft Office Suite and property management or CRM software.
* Must work on-site in the office five days per week.
** WHAT THE JOB REQUIRES:
*** Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
* Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
* Excellent verbal and written communication skills. Ability to create, compose, and edit written material.
* Regular, consistent, and timely attendance required.
* Work is…