Family Services Case Manager SC​/South Orange

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Family Services Case Manager plays a key role in supporting low-income individuals and families in Orange County by providing emergency assistance, resources, referrals, and strengths-based case management in close collaboration with the assigned Corps based on location. This position involves conducting client intake, assessing eligibility for services, and coordinating access to essential needs and community resources, with a focus on compassion and confidentiality.

Additionally, the Case Manager actively engages with local agencies and community partners to expand service offerings, maintains accurate records, and supports seasonal assistance programs, including events like Christmas toy distributions. This role requires adherence to Salvation Army policies and HIPAA standards, fostering a supportive environment for clients of all backgrounds.

• Interact with a diverse client demographic that includes factors such as homelessness, mental health needs, domestic violence, and other biopsychosocial factors.
• Conduct intake with clients seeking help from the Family Services office to determine eligibility for services.
• Provide financial or basic needs assistance to eligible clients; provide accurate referrals to community resources for those who do not qualify.
• Refer clients to community resources and TSA programs as appropriate and provide a warm handoff when possible.
• Conduct risk assessments and contact the appropriate mental health or protective agencies as necessary.
• Attend monthly community collaborative meetings to remain current on resources and opportunities available to clients and the community.
• Screen, enroll, and provide intensive case management for the Pathway of Hope program.
• Demonstrate sensitivity toward all clients, regardless of age, race, creed, sexual orientation, present living conditions, needs expressed, or nationality and documentation status.
• Maintain confidentiality of client interactions in keeping with the Salvation Army policy.

• Identify, source and collaborate with agencies, churches and other community partners to expand scope of operations in assigned service provider area (SPA).
• Follow all procedures as outlined by The Salvation Army as well as partner agencies.
• Document services in a prompt and thorough manner via the Well Sky software.
• Monitor and maintain client records in keeping with Salvation Army and HIPPA standards, including computer and written files.
• Maintain accurate statistics for The Salvation Army and cooperative agencies, in keeping with any agreements made. Example:
  Emergency Food and Shelter Program (EFSP).
• Compile and complete monthly reports for DHQ and other contracts.
• Support Corps with food pantry operations.
• Organize, record and distribute donated goods as they are available.
• Cooperate with other Salvation Army employees and Advisory Council committees in formulating plans for future services needed in this area.
• Document all Pathway of Hope client interactions as required by initiative.

• Assist with client intake for seasonal assistance programs (such as Christmas toy donations, Back-to-school, etc).
• Participate in event planning and administration including volunteer recruitment, set up/tear down.
• Organize and account for donations as directed. Compile and submit reports on donated goods.

• Dress Code:
  Office attire is prescribed in the Employee Handbook as well as the Orange County addendum signed at hire.
• Hours:
  
  Monday through Friday, with occasional weekend hours for seasonal events. The office must be open in keeping with the current 211 listings. Hours worked may include community meetings.
• Communication:
  Meet weekly with supervisor to review goals, progress, and other items.
• Evaluation:
  Employees will be evaluated following the probationary…