Licensed Optician-Santa Ana, CA-LensCrafters

Lens Crafters is a place for visionaries. We've got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

Lens Crafters wants every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition & helps establish Lens Crafters as the premier destination for all vision needs within the community. The role creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear that exceeds expectations.

• Welcome all customers, setting expectations with them
• Custom fit glasses & precisely place prescription in lenses
• Act as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensuring finished eyewear meets standards & customer needs
• Assist team with complex product needs & prescriptions
• Use technology accurately and efficiently despite time pressure & customer volume, displaying exceptional product knowledge and use of appropriate tools
• Proactively explore root cause of issues, ensuring customers are satisfied & expectations are exceeded, and providing solution‑driven service
• Multi‑task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on brand KPIs & competencies
• Take pride in store appearance, helping to keep the store clean, attractive & organized
• Inform management of safety opportunities; demonstrate safe work practices
• Be resourceful, self‑motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedures, including discounts, promotions & inventory management

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Aware of current fashion trends
• Sales skills – ability to use & carry an iPad/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

• Previous customer service & retail experience

Pay Range: 25.02–39.02

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your…