Sales & Operations Analyst

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge.

Function as a go-to resource and provide assistance to team members. Monitor, and coordinate inventory status reports and proactively approach supply shortages, stock outs, and communicate accordingly cross functional management team.

• Collaborate with demand, supply and production planners on inventory availability for customer orders
• Develop action plans to resolve excess and "stranded" inventory levels working closely with sales, finance, and other planning teams to mitigate financial impacts
• Analyze and prevent aging inventory of finished goods
• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established time frames
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
• Liaise with other departments or elevate to supervisor to address customer concerns and ensure effective problem resolution
• Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively
• Coordinate activities with the sales organization, facilitating the sales planning process to achieve agreed upon business goals.
• Develop demand plans for various segments of the business
• Provide accurate forecasts that maximize customer satisfaction, meet sales goals, and allow for cost-effective distribution. Actively and clearly communicate with the sales team and strategic accounts to validate current forecast and report any deviations. Provide forecasts of anticipated demand for new and/or proposed new products, working with sales and marketing as appropriate
• Support team with management of forecasting tools and financial systems
• Recommend procedures, work instructions, and metrics. Use a collaborative approach to obtain buy-in on forecasts and demand plans
• Produce and/or develop reporting as required by business
• Track and reconcile metrics versus established target

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

• Undergraduate degree or equivalent combination of education and practical work experience
• 2 to 5 years related experience

• Proficient knowledge of and skill with Microsoft Office Suite and company computer systems
• Understanding of production capacities, constraints, and cost/service…