Solutions Case Manager

Status: Full-Time, Non-Exempt
Pay: $22.50/hour
Schedule: Monday-Friday 9:00 a.m.

- 5:30 p.m.

"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates the effectiveness of housing plans, and tracks progress made by clients toward their housing goals.

This position advocates for and supports clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.

• Attend FST/MDT and weekly CES meetings as assigned; maintain an assigned caseload
• Provide comprehensive case management (intakes, stabilization and housing plans, goal setting, referrals, monitoring)
• Apply client-centered, trauma-informed, harm reduction, and motivational interviewing approaches
• Assist clients with housing search, landlord engagement, mediation, habitability inspections, recertifications, employment barriers, and follow-ups
• Empower clients to achieve quality outcomes and sustain housing
• Maintain accurate, timely documentation (GIRP notes, HMIS entries, master logs, case files)

• Collaborate with staff, interns, volunteers, leasing agents, and community partners to support client housing goals
• Participate in staff meetings, supervision, trainings, and monthly Housing Solutions meetings
• Foster a positive team environment; adapt to a fast-paced workload with professionalism and empathy

• Ensure timely, accurate documentation and data entry; upload required backup materials
• Maintain confidentiality in compliance with HIPAA
• Support program activities, partnership development, and data collection efforts
• Respond promptly to calls/emails; manage priorities independently

• Bachelor’s degree in social work or a related field and/or four years of experience in social work or human services in a public or private organization (required)
• Experience working with the homeless population is highly preferred

• Valid California driver’s license, proof of insurance, and a reliable vehicle required; must be comfortable using a personal vehicle for home visits, shelter visits, and community-based meetings
• Ability to work effectively with a diverse population and demonstrate ethical behavior
• Ability to plan, organize, and prioritize duties
• Ability to perform crisis intervention as needed
• Ability to communicate clearly both verbally and in writing
• Ability to maintain a positive, professional, and safe environment while on duty
• Ability to establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
• Ability to work in a fast-paced environment while maintaining confidentiality of sensitive client information
• Dependability, responsibility, and respectful communication skills
• Proficiency in Microsoft Office programs and basic typing, email, and internet skills
• Ability to work some weekends and/or evenings to respond to crisis situations as needed
  
  Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer