Community Support Case Manager

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non‑profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable individuals, families, and communities toward self‑sufficiency.

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, III is responsible for managing and overseeing all case management activities for the assigned programs, including the Victim Intervention program and housing resources. This position focuses on client‑centered care, providing support to individuals and families in accessing resources such as victim services, housing navigation, and other related social services.

Additionally, the role involves ensuring timely and accurate service delivery and actively contributing to the creation and implementation of trauma‑informed programs that meet the unique needs of clients.

• Program Oversight & Compliance
  • Review and ensure adherence to the scope of work requirements for Cal AIM Housing Navigation/Sustainability program, as outlined by the Program Director/Manager.
  • Fulfill program or contract requirements as directed by the Program Director/Manager.
• Client Support & Case Management
  • Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients in the housing navigation services, and other related social services.
  • Ensure client eligibility for services and assess client needs, including housing support and broader social services.
  • Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and coordination with community resources, with a special focus housing navigation and sustainability, and related social services.
  • Assist clients in navigating housing resources, such as emergency shelters, permanent supportive housing, housing retention, and other community‑based housing services.
  • Monitor and track client charts monthly, ensuring service provision is documented and compliance with program policies is maintained. Follow up on charts that are not in compliance.
  • Complete timely, accurate documentation in accordance with program policies and guidelines.
• Confidentiality & Reporting
  • Securely store client charts and ensure confidentiality, particularly when dealing with sensitive information related to victims of crime, housing services, and social support services.
  • Complete Incident Reports within 24 hours of an incident.
  • Notify the Program Manager/Director of any client, program, staff, or agency issues or concerns as they arise.
  • Follow all HIPAA compliance standards to ensure privacy and confidentiality.
• Administrative Support
  • Attend all scheduled meetings, supervision sessions, and training.
  • Submit timecards, time‑off requests, and activity logs in a timely manner.
  • Provide required reports to the Program Manager or Coordinator according to the established schedule.
  • Provide back‑up support to other staff as needed.
• Quality Assurance & Networking
  • Participate in Peer Review chart audits to ensure quality service delivery.
  • Develop and maintain a network of resources and referrals appropriate for client needs, with a specific emphasis on victim services, housing navigation, and related social…