Family Services Worker

Job Description Summary
MAKE AN IMPACT. CHANGE LIVES. END POVERTY.

Job Description Summary
MAKE AN IMPACT. CHANGE LIVES. END POVERTY.

Company Overview
At Orange County Head Start, we believe every child deserves the chance to shine. That's why we're on a mission to level the playing field for children and families in poverty. We partner with families to provide high-quality education and support through our Head Start and Early Head Start programs. We're looking for passionate individuals who share our commitment to helping children reach their full potential.

Be part of a team making a daily impact in children's lives. Work in a purpose-driven environment where your passion meets opportunity. Help children overcome challenges and unlock their potential. As part of our team, you'll play a vital role in shaping young lives. Do you have the purpose and passion to make a real difference? Join us and help children unleash their potential, while you unleash your own!

This job description indicates the major duties required but does not include all the duties and qualifications required.

Job Title: Family Services Worker Status: Non-Exempt
Department: Family Services Programmatic: 100% Employment Contract: No
Reports To: Family Services Supervisor Pay Grade: 7 Work Location: Center

Job Purpose Summary
Under general supervision, the Family Services Worker is responsible and accountable for implementing family partnerships with families and delivering quality social services. This position is also responsible for tracking families’ progress and needs, researching and updating community resources, providing families with referrals to community agencies, and participating in center-level case management and crisis intervention. In addition, this position is responsible for providing quality customer service to internal customers, OCHS families, and business and professional contacts.

Family Services Worker Essential Job Duties

• Develop Family Partnership Agreements with Head Start families, schedule and conduct Family Partnership meetings with each family in the assigned caseload set goals with individual families, follow up on the progress of goals and referrals, and input documentation into the Child Plus database. Ensure that meetings and interactions with families are respectful of each family’s diversity and cultural background. Inform parents of their volunteer opportunities within the Head Start program and offer support and encouragement for increased parent engagement within the program.
• Network and attend community organization meetings to learn more about services available in the community and establish informal partnerships. Share resource information with other Family Services Workers and Family Services staff. Advocate and promote the Head Start program in the Orange County business community.
• Work with the Center Director to coordinate center-level case management meetings to discuss parent and/or child’s needs. Input documentation from these case management meetings into the Child Plus database.
• Monitor classrooms and phone logs regarding absent children. As needed, contact family or make home visits to develop a plan for the child’s return to school. Input center attendance into the Child Plus database. Analyze center attendance and report to the Family Services Manager when the overall center attendance falls below 85% for any given month.

Additional Family Services Worker Duties

• Provide general support at the center, which includes front desk coverage, answering telephones, completing the daily attendance check, gate/bus duty, scheduling workshops, and coordinating meeting arrangements and notices. Also responsible for drafting Parent Committee Meeting minutes, for Center Director review and approval before submission.
• Type routine correspondence such as reports, forms, letters, etc., and proof own work for spelling, grammar, and accuracy. Retrieve, compile, and compute data and information for maintaining records and/or reports of department/center activities, such as daily attendance.
• Maintain consistent contact with the teaching staff to integrate family partnership goals with school readiness…