Community Support Case Manager I, II, III

Mission

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, III is responsible for managing and overseeing all case management activities for the assigned programs, including the Victim Intervention program and housing resources. This position focuses on client-centered care, providing support to individuals and families in accessing resources such as victim services, housing navigation, and other related social services.

Additionally, the role involves ensuring timely and accurate service delivery and actively contributing to the creation and implementation of trauma-informed programs that meet the unique needs of clients.

Other duties may be assigned as needed.

• Review and ensure adherence to the scope of work requirements for each assigned program, including the Victim Intervention program and housing navigation services, as outlined by the Program Director/Manager.
• Fulfill program or contract requirements as directed by the Program Director/Manager.

• Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients in the Victim Intervention program, housing navigation services, and other related social services.
• Ensure client eligibility for services and assess client needs, including those specific to victims of crime, housing support, and broader social services.
• Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and coordination with community resources, with a special focus on victim services, housing navigation, and related social services.
• Assist clients in navigating housing resources, such as emergency shelters, permanent supportive housing, housing retention, and other community-based housing services.
• Monitor and track client charts monthly, ensuring service provision is documented and compliance with program policies is maintained. Follow up on charts that are not in compliance.
• Complete timely, accurate documentation in accordance with program policies and guidelines.

• Securely store client charts and ensure confidentiality, particularly when dealing with sensitive information related to victims of crime, housing services, and social support services.
• Complete Incident Reports within 24 hours of an incident.
• Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
• Follow all HIPAA compliance standards to ensure privacy and confidentiality.

• Attend all scheduled meetings, supervision sessions, and training.
• Submit timecards, time-off requests, and activity logs in a timely manner.
• Provide required reports to the Program Manager or Coordinator according to the established schedule.
• Provide back-up support to other staff as needed.

• Participate in Peer Review chart audits to ensure quality service delivery.
• Develop and maintain a network of resources and referrals appropriate for client needs, with a specific emphasis on victim services, housing navigation, and related social services.
• Schedule visits with service providers, community partners, and guest speakers to provide client education and support related to housing, victim services, and social services.
• Engage in outreach activities, network-building events, and community resource fairs to expand referral networks and linkages to resources for victims of crime, individuals needing housing support, and other social service needs.

• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully, Develops alternative solutions;
  Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or…