Case Manager - Rapid Rehousing

Status:
Full-Time, Non-Exempt Pay: $23.00-$23.50/hour

Schedule:

Monday-Friday 9:00 a.m.

- 5:30 p.m.Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:

Flexible medical coverage options

Voluntary dental, vision, life, accident, critical illness, and hospital insurance

Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account Employee Assistance Program
403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral bonus program

Opportunities for career growth

Job Summary:

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates effectiveness of housing plans, and tracks progress made by clients towards the clients’ housing goals.

This position advocates for and supports the clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.

Essential Duties and Responsibilities:

Program Oversight Attend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisor

Provide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoring

Utilize client focused strategies and harm reduction methodologies to help clients stabilize their housing

Practice Trauma Informed Care and Motivational Interviewing techniques

Maintain case notes using the GIRP (Goal, Intervention, Response, Plan) format

Provide tenant education, advocacy, and referrals to various services as needed

Develop individual case management plans, including financial planning, and housing goals with recipient individuals and/or families

Meet regularly with clients to track progress in the program and ensure they are following program requirements

Understand the importance of achieving quality outcomes for clients

Empower clients in a manner that is supportive, objective and client centered

Maintain case files up to date and ensure that all necessary client information is submitted into the HMIS database in a timely manner

Update the program’s master logs daily and ensure information is accurate for each case Coordinate home visits with clients as necessary

Conduct Habitability Inspections as needed

Assist clients with employment and housing related barriers

Assist clients to build upon their strengths and recognize their needs in a respectful manner

Be knowledgeable of community resources and link clients to such resources as needed

Follow all case management policies within the agency

Maintain a caseload as assigned by supervisor

Participate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed

Assist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clients

Provide support and mediate landlord/resident issues as necessary to help client sustain their housing

Complete re-certification of assistance as necessary and gather required documentation from clients in a timely manner

Conduct follow-ups with clients as assigned by supervisor

Team Tasks Work as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agency

Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed

Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources

Collaborate with the leasing agents (as applicable) and support the clients’ housing efforts

Accept the responsibility for aiding the development of a positive team relationship with other case managers and upper management

Be able to work in a fast-paced environment, multi-task, collaborate with other departments, adapt to changes in workload, be trustworthy, reliable, and empathetic

Administration

Keep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, call logs, emergency plans, etc.

Submit and upload backup documentation in a timely manner related to client services

Assist with program activities as necessary

Develop new partnerships with other agencies to enhance current services

Assist with all data collection systems

Ensure the confidentiality and safety of case files, client information, and have a knowledge base of HIPAA laws Ensure documents submitted on behalf of the client are valid and submitted on a timely basis

Utilize computers and appropriate software

Respond to calls and emails in a timely manner

Perform tasks independently and be able to…