Case Manager - Supportive ; PSH

Status:
Full-Time, Non-Exempt Payrate: $25.00-$26.00/hour

Schedule:

Monday - Friday 8:30 a.m.

- 5:00 p.m., with crisis availability as needed

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:

Flexible medical coverage options

Voluntary dental, vision, life, accident, critical illness, and hospital insurance

Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account Employee Assistance Program
403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral bonus program

Opportunities for career growth

Job Summary:

The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities.

This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)
Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing

Utilize skills regarding crisis prevention and intervention

Practice Trauma Informed Care when interacting with clients

Implement Eviction Prevention strategies to support residents in need Assist residents to build upon their strengths and recognize their needs in a respectful manner

Visit and inspect resident apartments to ensure that they are properly maintained

Be knowledgeable of community resources and refer clients as needed

Organize and facilitate social and recreational activities designed to promote community involvement and peer support

Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate

Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
Facilitate relationship building between landlords/caretakers and residents

Participate in the emergency on call schedule to ensure resident needs are met Resident Services Assist residents with establishing individual and family goals and maintain safe, stable affordable housing

Facilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their lives

Distribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the project

Coordinate…