Solutions Case Manager, PSH

Job Details

Job Location: Santa Ana, CA 92705

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $25.00 - $26.00 Hourly

Job Shift: Monday - Friday 8:30 a.m.

- 5:00 p.m., with crisis availability as needed

Status: Full-Time, Non-Exempt

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities.

This position requires successful working relationships with residents that support their ability to increase their self-reliance and will influence and recognize positive behavior changes. The role will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability, maintain clear and accurate files and records, and ensure the team is practicing trauma-informed and client-focused strategies.

• Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment and identified barriers.
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep residents in housing.
• Apply skills regarding crisis prevention and intervention.
• Practice Trauma-Informed Care when interacting with clients.
• Implement Eviction Prevention strategies to support residents in need.
• Assist residents to build upon their strengths and recognize their needs respectfully.
• Visit and inspect resident apartments to ensure proper maintenance.
• Be knowledgeable of community resources and refer clients as needed.
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
• Work with volunteers and community resources to link residents with services such as employment, education, tutoring, and/or mentoring.
• Attend trainings that increase knowledge of effectively meeting clients’ needs.
• Facilitate relationship building between landlords/caretakers and residents.
• Participate in the emergency on‑call schedule to ensure resident needs are met.

• Assist residents with establishing individual and family goals and maintain safe, stable, affordable housing.
• Facilitate resident participation in credit counseling, computer training, financial literacy education, and job search assistance.
• Distribute focus group surveys and organize community building or enrichment activities based on responses and funding requirements.
• Coordinate life skills workshops on topics such as job search, parenting, time and stress management, health and wellness, and interpersonal relationship and communication skills.
• Coordinate job readiness workshops to support residents in job search and skill development.
• Provide residents with information about available community services.
• Assist residents in accessing services through referral and advocacy.
• Help residents build support networks with other residents, family, and friends.
• Design and coordinate holiday and community building events.
• Create activity/event calendar and flyers for monthly distribution.
• Create newsletters highlighting events and activities distributed quarterly to residents and project partners.

• Maintain active involvement with neighbors and program partners.
• Maintain active involvement with community service organizations.

• W…