ECM Lead Care Manager

Job Details:

Job Location:

Santa Ana, CA 92705
Position Type:
Full Time
Education Level: 4 Year Degree
Salary Range: $23.00 - $24.00 Hourly

Job Shift: Day
Status:
Full‑Time, Non‑Exempt

Schedule:

Monday – Friday 8:30 a.m. – 5:00 p.m.

"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

• 100% employer‑paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on‑the‑job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

The Enhanced Care Management (ECM) Lead Care Manager coordinates medical and non‑medical supportive services to meet the needs of each member. Services include physical, behavioral, dental, developmental, oral health, long‑term services and supports (LTSS), Specialty Mental Health Services, Drug Medi‑Cal/Drug Medi‑Cal Organized Delivery System programs, Community Supports, and other resources addressing social determinants of health (SDOH)—regardless of the care setting. The ECM Lead Care Manager collaborates closely with the CalAIM Community Supports Program to deliver team‑based, patient‑centered care for clients experiencing or at risk of homelessness.

• Manage a caseload of approximately 17–25 members, completing Health Needs Assessments and developing individualized Care Plans with measurable goals.
• Conduct outreach, engage, and enroll eligible members in ECM services, addressing barriers to access and care.
• Provide services at locations convenient for the member, including residences or places where they seek care, in alignment with Cal Optima Health guidelines.
• Assist members with care engagement, medication reconciliation, scheduling and reminders, coordinating transportation, and attending critical medical visits when needed.
• Advocate on behalf of members with healthcare providers and assist with hospital discharge planning.
• Coordinate care with hospitals, behavioral health providers, specialists, dental providers, LTSS entities, and Community Supports partners.
• Utilize trauma‑informed care and motivational interviewing techniques to engage members.
• Monitor treatment adherence, including medication compliance.
• Provide health education, self‑management support, and care navigation to empower members.
• Communicate member updates, needs, and concerns to the multidisciplinary care team to enhance care outcomes.
• Perform additional duties as assigned or modified to support program goals.

• Collaborate as a team member within Mercy House, supporting the organization’s mission and core values.
• Participate in internal and external meetings and contribute to planning resident‑focused programs.
• Maintain adaptability in a fast‑paced, team‑based environment while demonstrating empathy, reliability, and effective communication with diverse populations.

• Maintain thorough and timely documentation for all assigned members, including Health Needs Assessments and Care Plans.
• Support data collection and reporting requirements.
• Ensure timely completion of all assigned tasks and meet documentation deadlines.
• Utilize technology and software tools proficiently (Microsoft Word, Outlook, Excel, PowerPoint) and any position‑specific systems.
• Respond to emails and phone inquiries promptly and manage workload independently while prioritizing responsibilities.

• Education:
  
  Bachelor’s Degree in Social Work (or related field)…