Case Manager - Supportive Housing

Status:
Full-Time, Non-Exempt Payrate: $23.00-$24.00/hour

Schedule:

Monday - Friday 8:30 a.m.

- 5:00 p.m., with crisis availability as needed

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:

Flexible medical coverage options

Voluntary dental, vision, life, accident, critical illness, and hospital insurance

Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account Employee Assistance Program
403(b) savings plan with up to 3% company matching

Paid on-the-job training and orientation

Mileage reimbursement

Referral bonus program

Opportunities for career growth

Job Summary:

The Housing Solutions Case Manager is responsible for ongoing needs assessment, personal housing/emergency plans, implementation, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability.

Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery Maintain a minimum caseload of 17-25 individuals and meet at least twice a month with residents in the shelters, out in the community, and in their homes to develop emergency plans and individual housing supporting plans based upon the housing assessment that identified barriers, including short- and long-term measurable goals

Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing

Utilize skills regarding crisis prevention and intervention

Practice Trauma Informed Care and Motivational Interviewing techniques

Assist residents to build upon their strengths and recognize their needs in a respectful manner

Conduct health, safety visits and inspect resident apartments to ensure that they are properly maintained by completing habitability inspections with Leasing Agents Be knowledgeable of community resources and refer clients as needed

Organize and facilitate social and recreational activities designed to promote community involvement and peer support

Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate

Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
Facilitate relationship building between landlords/caretakers and clients

To participate in the emergency on call schedule to ensure clients’ needs are met and must be available

Work collaboratively with other community support providers, outreach teams, Housing Authorities (Housing Specialists), Social Workers, Leasing Team, Landlords Team/Staff Relations Work as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agency

Attend regular internal and external agency meetings

Work as part of team to plan and develop resident programs

Work in team environment, fast passed environment, be flexible, be able to adapt to sudden changes, be trustworthy, be reliable, be empathetic

Communicate effectively with diverse population

Administration

Keep accurate, up to date documentation on all clients, including but not limited to individual housing plans,…