Case Manager - CalAIM

Status:
Full-Time, Non-Exempt Pay: $23.00-$25.00/hour

Schedule:

Monday - Friday 8:30 a.m.

- 5:00 p.m.Mission Statement:  To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services. Benefits Offered:

Flexible medical coverage options

Voluntary dental, vision, life, accident, critical illness, and hospital insurance

Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matching

Paid on-the-job training and orientation

Mileage reimbursement

Employee referral program

Opportunities for professional growth and advancement

Job Summary:

The Housing Solutions Case Manager, under the direction of the California Advancing and Innovating Medi‑Cal (CalAIM) Program Manager, is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. CalAIM provides Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This position requires successful working relationships with residents to support increased self‑reliance.

It involves recognizing and influencing positive behavior changes, identifying problems and obstacles that threaten self‑reliance and housing stability, and maintaining clear and accurate files and records. The team must practice trauma‑informed and client‑focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery Maintain a caseload of 17–25 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based on housing assessments. These plans must address identified barriers with measurable short‑ and long‑term goals

Meet clients in shelters, in the community, and in their homes

Use harm reduction interventions to provide client‑centered services that help maintain housing

Apply skills in crisis prevention and intervention

Practice Trauma‑Informed Care and Motivational Interviewing in client interactions

Help residents build on their strengths and respectfully recognize their needs

Conduct health and safety visits, including habitability inspections

Stay knowledgeable of community resources and make referrals as needed

Organize and facilitate social and recreational activities to promote community involvement and peer support

Collaborate with community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, and leasing teams

Attend and support clients during voucher briefings, match meetings, and Coordinated Entry processes

Attend trainings to better meet clients’ needs, including those related to co‑occurring disorders, harm reduction, and cultural competence

Assist with housing searches, complete housing applications, request reasonable accommodations, and ensure living environments are safe and ready for move‑in Provide early identification and intervention for behaviors that may jeopardize housing stability

Coach clients on developing and maintaining relationships with landlords/property managers

Coach clients in life skills to maintain stable housing

Identify and respond to crisis situations, prioritizing and implementing appropriate interventions

Help clients obtain required documents for housing (e.g., valid , birth certificate, income verification, Social Security benefits)
Team/Staff Relations Collaborate with Mercy House staff and volunteers to implement the agency’s mission and core values

Attend regular internal and external agency meetings

Participate in team efforts to plan and develop resident programs

Administration

Maintain…