Receivables Operations Supervisor

Position Summary

Under the general direction of the Receivables & Collections Operations Assistant Manager, the Receivables Operations Supervisor provides direct supervision and operational oversight for student and non‑student billing and receivables functions within Business & Financial Services. The role ensures accurate and timely billing, receivable processing, collections support, and customer service in Oracle Financials Cloud while safeguarding campus revenue and supporting efficient service delivery.

• Supervise the preparation and issuance of student billing statements and third‑party billing.
• Oversee daily receivables transactions in Oracle, including invoice creation, payment application, adjustments, and account maintenance.
• Coordinate month‑end billing activities and reconciliations to ensure accurate posting to the General Ledger.
• Monitor receivable aging, reconcile the receivables subledger with the general ledger and support collection activities in accordance with campus policy.
• Ensure accurate maintenance of billing‑related system configurations, including class codes and billing structures.
• Ensure adherence to UC policy, campus procedures, and internal control standards related to billing and receivables.
• Review transactions and output for accuracy and regulatory compliance.
• Maintain and update standard operating procedures.
• Support internal and external audits by preparing documentation and responding to inquiries.
• Identify opportunities to improve workflow efficiency and strengthen controls.
• Supervise customer service functions related to housing billing and other student account inquiries.
• Serve as an operational resource to campus departments regarding billing procedures, receivable corrections, and account inquiries.
• Resolve escalated billing disputes and sensitive account issues within delegated authority.
• Ensure consistent service standards and timely response to campus stakeholders.
• Oversee fellowship check disbursements and ensure accurate account posting.
• Supervise outside loan check processing and timely application to student accounts.
• Support Veterans‑related billing and account activity in compliance with regulatory requirements.
• Ensure appropriate review of account status prior to billing or collection actions.
• Directly supervise assigned financial services staff.
• Assign and monitor workload to ensure accuracy, timeliness, and compliance.
• Provide training, coaching, and performance feedback.
• Participate in recruitment, onboarding, performance evaluations, and corrective action as needed.
• Promote a collaborative and service‑oriented team environment.

• Bachelor’s degree in Business, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 1–3 years of experience in accounts receivable, billing operations, or financial services.
• 1–3 years of supervisory or lead experience.
• 1–3 years of knowledge of internal control practices and financial compliance requirements.
• 1–3 years of strong analytical, organizational, and customer service skills.

• 1–3 years of experience working in a higher education environment, with knowledge of student billing, accounts receivable, and campus financial processes.
• 1–3 years of knowledge of financial systems (Oracle Financials Cloud or similar ERP).

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship.
• Background check must be satisfactory.
• UCSB is a tobacco‑free environment.
• Compliance with the University of California Vaccination Programs Policy is required.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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