Agent d'accueil Maison France Services; h​/f - Rosny-sous-Bois

Job Title

Agent for the Maison France Services, responsible for physical and telephone reception and providing first-level support in administrative procedures for users.

The agent is responsible for ensuring physical and telephone reception at the Maison France Services and providing first-level support in administrative procedures for users. The main duties include:

• Mission 1:
  Reception
  - Ensuring physical and telephone reception, adapting the reception area to the needs of the structure, informing the public about the activities of the structure, ensuring that information documents available within the structure are up to date, and maintaining the reception area for the comfort of the public.
• Mission 2:
  Administrative Support for Users
  - Accompanying users in understanding forms and preparing dossiers for 12 partner administrations (CAF, Health Insurance, Retirement Insurance, Energy Check, Public Finances, France Renovation, France Titres, France Travail, La Poste, URSSAF, MSA, Justice Point), acting as an interface with partners by forwarding to second-level administrators for the resolution of complex files, supporting users in the secure appropriation of IT tools (account creation, navigation, digitization) and the completion of their online procedures, while promoting future autonomy, and systematically reporting each support on national platforms for monitoring France Services activity.

Required qualifications and skills:

• Education/Desired Training:
  Level 3 qualification (CAP, BEP, Certificate)
• Knowledge:
  Good understanding of the role and functioning of 12 partners (CAF, Health Insurance, MSA, France Travail…), comprehension of procedures for updating rights, knowledge of digital inclusion and protection of personal data (GDPR), knowledge of the network of local partners (CCAS, associations, departmental services) for effective redirection.
• Skills:
  
  Mastery of reception techniques, mastery of administrative portals (Ameli, Impots.gouv, My Training Account), mastery of IT tools:
  Word, Excel, Outlook, ability to prevent and manage conflicts, ability to simplify complex administrative terms.
• Attitudes:
  Respect for professional secrecy and neutrality of the public service, rigor and organization, ability to welcome vulnerable audiences or those in digital divide with kindness, ability to transmit digital knowledge without "doing it for the user", ability to adapt to constant changes in administrative procedures.

Additional Information

Send CV and cover letter to Madame la Maire rutement, Mairie, 20 rue Claude Pernès, 93111 ROSNY SOUS BOIS CEDEX. It is possible to recruit for this position a person who is not a winner of a public service competition, as one of the grades indicated is an entry-level grade C that allows direct recruitment without a competition.

Position open for the following grade(s) of the Public Service:
Administrative Assistant.

Article L332-14 of the General Code of Public Service - A contractual employee may be recruited for this position while waiting for the recruitment of a civil servant. The proposed contract may not exceed one year, renewable for a total duration of two years.

Vacant as of 04/08/2026.

Charged / Charged with reception, user relations, and service.