Operations Manager

Always Active

360 Destination Group is an award-winning national destination and event management company with offices throughout California, Las Vegas, Florida, Texas, Arizona, Nashville, Chicago and New York. 360DG packs decades of know-how into amplifying the very best that each destination has to offer. As a company that values innovation, creativity, and excellence, we pride ourselves on utilizing a unique and customized approach to deliver unforgettable events that leave our clients speechless.

Due to a recent promotion on the team, we now find ourselves seeking a hospitality-oriented individual with a passion for producing corporate events to be the next Operations Manager for our Santa Barbara office! As a member of our rockstar team, you’ll bring to life a variety of corporate events ranging from carnival-themed seminars to Latin nightclub receptions all while collaborating with professionals who are equally as passionate about creating memorable experiences as you!

• A competitive salary based on experience.
• Quarterly incentive eligibility, which is based on the company’s performance.
• Health insurance coverage including medical, vision, and dental.
• Discretionary PTO off AND paid holidays.
• A retirement savings plan (401k).
• Short term disability insurance coverage.
• Life insurance coverage.
• Paid DMCP and/or CMP certification.
• Paid industry memberships.

• Maintain teamwork and collaboration parameters by working from the areas’ physical office location three times a week.
• Participate in site inspections as required by SAM, Sales, Design, or Clients.
• Follow and adhere to the company’s Process Flow, from “Lead to Execution.”
• Participate in program turnover and send email to client for personal introduction within 24 hours and send an email to hotel CSM and any vendors within 48 hours.
• Upon program turnover set up and maintain process flow and program file including:
• Detailed Contract Review of products and services sold, vendors and venues used.
• Build production schedule/schedule of services, detailing each day of the program with 360DG inclusions, to be shared with client, hotel event service manager, and our Field Staff Representatives.
• Maintain constant communication with client and vendors prior to onsite program operation. Confirm all dates, times, rooms, tours, etc.
• Discuss all details of staff/equipment/venues/entertainment.
• Communicate with hotel contacts our deliverables, load-in schedules, hotel power and green room requirements, etc.
• Review contracts and pricing and adjust as necessary to affect company established profitability.
• Review all vendor invoices and contracts for accuracy; sign, return, and process vendor payments.
• Manage passenger flight arrival and departure manifests, track flights on day of travel.
• Book and adjust transportation vehicles on each program.
• Order supplies and products as specified in program; help with possible parcel movement.
• Create signage, communication cards, menus, maps/handouts, activity sign-ups, etc.
• Upsell additional services and/or products, where possible. Furnish Change Confirmation forms for products under $10,000
• Process final invoice and include any commissionable amounts to hotels or third parties.
• Gather program expenses, time sheets, and outstanding invoices for review and approval.
• Process field staff payroll and expense report approval twice monthly.
• Provide vendors and field staff with timely, accurate information about 360DG expectations and program requirements. Provide vendor feedback at the conclusion as relates to their performance.
• Serve as main on-site contact with clients, vendors, and hotel. Be onsite during program duration and be flexible.
• Manage and care for our Field Staff while onsite at the program.
• Send thank you email and survey request to client post-program. Complete the ECS Post Con form.
• Be willing to assist across destinations and/or travel to our sister offices to help operate and support.
• Represent 360DG at hotel pre-conference meetings with Account Executive and be onsite for all services provided, including on and offsite events, arrivals and…