More jobs:
Reservations & Sales Agent
Job in
Santa Barbara, Santa Barbara County, California, 93190, USA
Listed on 2026-03-01
Listing for:
AutoCamp
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Employer Industry: Outdoor Hospitality
Why consider this job opportunity:- Opportunity for career advancement and growth within the organization
- Competitive salary and performance-based bonuses
- Supportive and collaborative work environment
- Chance to work in a lifestyle hotel brand that focuses on outdoor experiences
- Engage with guests and create memorable experiences in top outdoor destinations
- Passionate team dedicated to providing exceptional customer service
- Capture sales from incoming reservation calls and convert inquiries into bookings
- Process online reservations and respond to guest email inquiries and comments
- Maintain expert knowledge of all promotions, packages, and booking policies
- Up-sell rooms and add-ons to maximize revenues
- Handle guest complaints and ensure guest satisfaction
- Minimum of one year experience in hotel reservations, front desk operations, or a customer-facing role
- Knowledge of property management systems is required; experience with Revinate, Infor HMS, and Syn Xis preferred
- Strong customer service background and experience in a high-volume call center
- Excellent telephone skills and basic sales skills
- High School Diploma or equivalent is required
- Candidates with a degree in hospitality or a related field are preferred
- Previous sales experience in a luxury hotel or similar environment
- Above average written and oral communication skills
- Current employees with Auto Camp experience will receive priority consideration
- Strong math and quantitative reasoning skills
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