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Service Desk Lead - ServiceNow & Customer Excellence
Job in
Santa Barbara, Santa Barbara County, California, 93190, USA
Listed on 2026-07-19
Listing for:
UC Santa Barbara
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
UC Santa Barbara is seeking a Help Desk Lead to provide operational leadership for BFS and FARM service delivery. You will coordinate Service Now ticket intake, triage, and customer support, while promoting consistent processes and self‑service resources.
You will develop knowledge resources, dashboards, and service performance metrics, working with cross‑functional teams to improve response times and customer satisfaction.
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