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Payment Support Specialist II — Complex Inquiries
Job in
Santa Barbara, Santa Barbara County, California, 93190, USA
Listed on 2026-08-07
Listing for:
AppFolio
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
App Folio is seeking a Customer Care Specialist II on the Payment Support team to resolve complex financial inquiries and ensure transparent, trusted service for customers. You will leverage deep payment process knowledge and advanced problem-solving to manage high-stakes issues with urgency in a fast-paced environment.
You will collaborate with product teams, improve workflows, and help maintain high customer satisfaction while navigating a hybrid work model.
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