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Senior Customer Care Specialist II — Strategic Support
Job in
Santa Barbara, Santa Barbara County, California, 93190, USA
Listed on 2026-08-08
Listing for:
AppFolio
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
App Folio is seeking a Customer Care Specialist II (CCS II) to deliver high-level email and phone support, acting as a strategic partner to customers and peers. This role emphasizes data-driven problem solving, advanced escalation handling, and cross-team collaboration within a high-volume environment.
The CCS II will manage complex issues, mentor teammates on the floor, and contribute to knowledge bases while driving improvements in customer experience and operational SLAs.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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