Customer Service Rep: I

Part-Time Customer Service Representative

Location: Santa Barbara, CA Onsite
Pay Rate: $22.00 $ 25.20/hour
Schedule: Part-Time, 20 40 hours per week
Duration: 2-Year Contract

Job Overview

We are seeking a dependable and customer-focused Customer Service Representative to provide in-person, phone, and email support to customers. This position handles customer inquiries, processes payments, assists with account-related questions, and performs general clerical and administrative duties.

Key Responsibilities

• Provide professional customer service by answering inquiries in person, by phone, and via email.
• Process customer payments, including cash, checks, and money orders.
• Use company software and systems to access customer accounts and payment information.
• Balance daily cash and check transactions with system totals and prepare funds for deposit.
• Answer general questions regarding payments, accounts, and company programs.
• Direct customers to the appropriate department for service requests, high-bill inquiries, and more complex account needs.
• Research and troubleshoot basic customer issues and provide appropriate follow-up.
• Secure collected funds and follow established cash-handling procedures.
• Complete general clerical, administrative, and monthly office tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• 0 2 years of customer service or related experience.
• Strong customer service, interpersonal, and communication skills.
• Comfortable handling cash and processing customer payments.
• Basic computer skills and ability to learn company software and systems.
• Strong attention to detail and ability to accurately handle customer and financial information.
• Ability to work 20 40 hours per week onsite in Santa Barbara, CA.

Benefits:
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.