Member Engagement Specialist

Job Details Level:
Entry Job Location:
Santa Barbara Family YMCA - Santa Barbara, CA Position Type:
Part Time Salary Range: $16.50 - $16.50 Hourly Job Shift:
Day

BENEFITS THAT BENEFIT YOU

• FREE Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

What does a Member Engagement Specialist do?

The Member Engagement Specialist at the Channel Islands YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist responds to member and guest needs and promotes memberships and programs.

• Conduct interviews and facility tours with prospective members to promote the goal of increasing new membership enrollments.
• Engage members and manage and monitor recruitment and retention tracking and reporting.
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging, etc.
• Generate new prospective members through collaboration with Program Coordinator/Director.
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner.
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments.
• Ensure knowledge of YMCA programs and assist with program enrollment.
• Follow check-in and service procedures.
• Follow cash management and receipting procedures.
• Handle telephone reception.
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean.
• Stock work areas with forms and stationary supplies.
• Be proactive with information and knowledge of all program information and changes.
• Complete opening and closing building procedures.
• Provide exceptional customer service and foster connections with members.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Complete required certifications within 30 days of hire.
• Complete all required Branch and Position specific trainings as required within two weeks of hire.
• Ability to obtain a criminal record clearance.