Customer Service

Job Summary

We are seeking a professional Customer Service Representative for office-based opportunities in Santa Barbara, CA, with additional openings in Goleta and Santa Maria. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, managing account information, and supporting daily administrative operations in a professional office setting.

The Customer Service Representative will handle phone, email, and written communication while maintaining accurate customer records and providing dependable support to internal teams. This is a great opportunity for candidates with office, call center, administrative, healthcare, financial services, insurance, or professional services customer service experience who are looking for stability, teamwork, and a positive work environment.

Candidates can expect a collaborative office culture where communication, accountability, customer care, and supportive leadership are valued. This role offers the opportunity to build strong account management, CRM, administrative, and client service skills while contributing to an organized and service-driven team.

• Handle inbound and outbound customer calls, emails, and correspondence in a professional and timely manner.
• Respond to customer inquiries related to products, services, orders, accounts, billing, and general service needs.
• Enter, update, and maintain accurate customer information in databases, CRM systems, and internal records.
• Resolve customer concerns, process service requests, order updates, and account changes while following company procedures.
• Coordinate with internal departments to address customer needs and ensure accurate follow-through.
• Assist with scheduling, data entry, filing, documentation, and general administrative support functions.

• Pay Range: $20.00 to $25.00 per hour, depending on experience.
• Location:
  
  Santa Barbara, CA, with opportunities in Goleta, CA, and Santa Maria, CA.
• Work Environment:
  Office-based customer service role.
• Employment Type:
  
  Full-time, direct hire opportunities available.

• Manage customer calls, emails, inquiries, and account-related communication.
• Maintain accurate customer records through data entry, CRM updates, and documentation.
• Process orders, service requests, account changes, and customer support tasks.
• Provide administrative support while coordinating with internal teams.
• 1 or more years of customer service experience in an office, administrative, call center, healthcare, financial, insurance, or professional services environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Accurate data entry skills and the ability to navigate computer systems efficiently.
• Professional phone etiquette and a customer-focused attitude.
• Ability to multitask, stay organized, and manage competing priorities.
• Experience resolving customer concerns with professionalism, patience, and attention to detail.
• Retail, cashier, restaurant, or hospitality experience alone may not meet the qualifications unless accompanied by office or administrative customer service experience.

• Experience using CRM systems such as Salesforce, Hub Spot, Zendesk, or similar platforms.
• Bilingual English and Spanish skills are a plus.
• Experience with scheduling, order processing, account management, or administrative support.
• Previous experience in healthcare, manufacturing, insurance, property management, or professional office environments.

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