Education Coordinator-Products and Program

Position: Education Coordinator-Products and Program Support
SUMMARY:

Under the general direction of the Education Manager, the Education Coordinator – Products and Program Support promotes the Zoo and its mission through planning, developing, coordinating, and evaluating the Zoo’s Educational Products and providing critical support to deliver high-quality, meaningful Education programming.

ESSENTIAL DUTIES:

Education Product Coordination:

• Creates, tracks, responds to, and evaluates all aspects of Education products, curriculum sales and subscriptions
• Maintains consistent posting on TPT
• Stays current on Educational Product trends within AZA and Cultural Institutions locally and nationally
• Maintains required records and reports such as product sales records and customer
  demographics
• Maintains and submits monthly and annual budget records for assigned programs to the Education
  Manager

Special Event & Parents' Night Out Coordination

• Creates and prepares Education activities associated with special Zoo Events and Awareness Days as
  assigned.
• Maintains required records and reports such as program attendance records and participant
  demographics.
• Collaborates with Events team regularly to evaluate and grow Education participation and impact for
  all private and special events.
• Coordinates and all aspects of Parents Night Out;
  • Registration and guest communication
  • Develops, audits and evaluates program activities, curriculum, and operational
    protocols and standards
  • Trains, schedules, and evaluates program staff

General Education Coordination

• Collaborates with Education team in Operational Plan development for Education Programs
• Provides critical coordination and leadership to Educators and Educational programming during
  program operations outside of regular Supervisor schedules
• Occasional coverage of Educational program facilitation
• Maintains inventory of "all-program" supplies for efficient purchasing across all Education programs
• Maintains and submits monthly and annual budget records for assigned programs to the Education
  Manager
• Operates and utilizes various types of equipment and machinery in the performance of duties such as
  projectors, monitors, two-way radios, computer, printer, video cameras, and telephone, as well as
  animal crates as needed
• May participate in engagements with the community as assigned
• Schedules, develops, and leads/coordinates special program requests as required
• Responds to emergencies quickly and follows emergency protocols
• Remains calm and creates an atmosphere of calm and control for those dealing with the emergency
  situation
• Attends monthly all-employee meetings

SECONDARY DUTIES:

Other duties as assigned to maintain safe, efficient, and quality Zoo operations

Guest Relations:

• Greets every guest with a smile
• Thanks guests for supporting/visiting the Zoo
• Answers phone calls, voice mails, and e-mails promptly
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work
  areas clean, picking up trash, reporting unsafe or unsightly conditions
• Associates with guests to assist and share information
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
• Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
• Takes responsibility for staying informed about happenings at the Zoo, such as reading employee
  communications and attending meetings
• Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the
  Employee Pledge
• Applies and exemplifies “green” (sustainable) practices whenever possible

Other duties as required

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements and environmental characteristics described below are representative of the knowledge,
skill, ability, and working and physical elements required of the position. Reasonable accommodations may
be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

• Minimum 18 years of age
• Some experience working with children
• B.S. or B.A. preferably in liberal arts, an education emphasis, conservation, biology, other life
• sciences, or equivalent experience

License, Certification, or

Preferred Qualifications:

• Successful completion of a Department of Justice background check prior to start date
• Successful completion of First Aid and CPR certification required complete by end of 90 day
• introductory program (may be available through employer)
• Completion of Mandated Reporting for Suspected Child Abuse training (may be available through
• employer)
• Yearly TB Test clearance
• Experience in an informal education facility preferred
• Experience with special needs children is a plus

Knowledge, Skills, & Abilities:

• Basic knowledge of Elementary Education and Biology/Zoology
• Ability to organize and implement daily Camp activities
• Ability to lead activities in an age-appropriate manner
• Excellent coordination skills
• Effective verbal and written communication skills
• Ability to relate sensitively to young children and their…