Director - Enrollment and Retention Services

Director - Enrollment and Retention Services

Salary: $ - $ Annually

Job Type:

Job Number: 08.11.26 R1

Closing: 9/8/2026 11:59 PM Pacific

Location: Santa Barbara, CA

Department: Enrollment Services

Under the direction of an assigned administrator, plan, organize,direct, and control Enrollment and Retention Services operations and activities. Conduct a variety of outreach, recruitment, and new student orientation functions to facilitate, enhance, and assure smooth student enrollment at the College; consult and collaborate with various departments such as Financial Aid and Office of Communications, and constituent groups to facilitate the development, implementation, and operation of student programs and activities designed to increase student retention;

coordinate printand online communications, department personnel, and information tomeet College enrollment and retention needs.

• Conduct a variety of outreach, recruitment, and new student orientation functions such as program advisement, pre-enrollment,orientation, registration activities and support services to facilitate, enhance, and assure smooth student enrollment at Santa Barbara City College.
• Oversee and participate in providing information, consultation, and assistance to prospective and current students, parents, and thepublic regarding the College.
• Consult and collaborate with various departments and constituent groups to facilitate the development, implementation, and operation of student programs and activities designed to increase student retention.
• Assist in the development and implementation of the College marketing plan as it relates to student outreach and retention,including digital outreach and management.
• Coordinate marketing activities to enhance student enrollment;oversee and participate in the preparation and distribution of avariety of other promotional and informational materials;
• Plan, facilitate, and implement large-scale events including orientations, college fairs and open house events for prospective and new students, parents, and community members to provide information about the college, application process, support services, and programs.
• Coordinate and ensure accuracy of print and online communications and publications, including relevant college webpages, related tocollege outreach and enrollment, and to meet the college'senrollment and retention needs.
• Train and evaluate the performance of assigned staff; interview andselect employees and recommend transfers, reassignment,termination, and disciplinary actions; assign employee duties andreview work for accuracy, completeness, and compliance with established standards and procedures; coordinate, train, and oversee student and hourly workers.
• Provide leadership and oversight for student peer staff, ensuring effective support of admissions, records, and enrollment services operations through training, supervision, and continuous development.
• Respond to inquiries and correspondence regarding College admissions, enrollment, programs, services, and requirements; meetwith prospective students and families to provide guidance on enrollment, registration, and transition.
• Provide leadership and training to ensure timely and accurate response to all general information and telephone calls to the College related to Enrollment Services.
• Provide leadership and training to ensure appropriate and student-centered referrals to other campus programs, resources, and departments.
• Coordinate and collaborate closely with other programs and departments related to outreach and retention support, including
  
  Non-Credit/School of Extended Learning, Dual Enrollment, Admission sand Records, Academic Counseling, and other educational support programs
• Develop, implement, and conduct recruitment and outreach activities at secondary schools; coordinate, arrange, and participate inschool visits and events to recruit students and promote the College; prepare and deliver presentations
• Develop, implement, and conduct recruitment and outreach activities at community-based organizations; coordinate, arrange, and participate in visits and events to recruit re-entry andnon-traditional students and promote the College; prepare and deliver presentations
• Serve as a liaison and coordinate communications, information,programs, and services between personnel, school districts,educational organizations, outside agencies, students, families,and the public;
  Support positive community relationships by efficiently and professionally managing and resolving issues.
• Oversee, train, and evaluate in-person, virtual, and telephone
  
  Welcome Center functions and staff;
• Serve as a member of college-wide committees related to strategic enrollment management; provide meaningful input related to outreach, matriculation, and retention.
• Serve as a member of Student Services leadership.
• Develop, oversee, coordinate, and conduct individual and group campus tours and new student orientations for students, families,and other visitors; notify faculty and…