Education Supervisor-Premium Experiences

Responsive Recruiter

Under the general direction of the Education Manager, the Education Supervisor – Premium Experiences promotes the Zoo and its mission through planning, developing, coordinating, training, and evaluating the Zoo’s Premium Experiences programs and educational and engagement opportunities.

• Collaborates with the Education team to design, develop, revise, coordinate, implement, and evaluate Education programs – especially as it relates to wildlife experiences – for guests of all ages in accordance with the Education Department Plan
• Oversees Wildlife Experiences and Education Program Animal Encounters
  • Works with interdepartmental teams to drive education-based animal experiences as it fits our institutional culture, community’s felt need, and revenue opportunities
  • Works with the Education team to develop meaningful programs that are standards-grounded and experiential
• Works with the Animal Care and Health (ACH) team to establish/maintain protocols (including handling, animal training, and staff training). Assist the animal care team as needed
• Books/coordinates (and implements as necessary) BTS and Wildlife Experiences, virtual encounters, and virtual field trips, and field trip Education add-ons.
• Serves as the Lead Animal Handler for all Education programming
• Conducts ongoing evaluation in terms of guest engagement, learning outcomes, and staff delivery success when appropriate
• Supports off-site education programming through training for animal handling and facilitating animal experiences as assigned
• Collaborates with Education Leadership and Marketing Departments to meet budget and attendance goals, grow program annually.

• Designs, trains, tracks, implements and evaluates Team Building Program.
• Collaborates with Events Department, Food & Beverage Department and more to coordinate Team Building Events
• Maintains required records and reports such as program attendance records and participant demographics
• Collaborates with Education Leadership and Marketing Departments to meet attendance goals and grow program annually.

• Maintains inventory, organization, and storage of Zoo's bio-facts library
• Trains Zoo staff and maintains protocols for bio-fact use for enriching core programming, Zoo events, and outreach on-site and off-site
• Maintains required records and reports such as program use records, staff training records and participant demographics.
• Works and collaborates with Zoo's Registrar to maintain accurate bio-fact records, abiding by Zoo's bio-facts acquisition policy.

• Collaborates with Education team in Operational Plan development for Education Programs
• Maintains and submits monthly and annual budget records for assigned programs to the Education Manager
• Operates and utilizes various types of equipment and machinery in the performance of duties such as projectors, monitors, two-way radios, computer, printer, video cameras, and telephone, as well as animal crates as needed
• May participate in engagements with the community as assigned
• Schedules, develops, and leads/coordinates special program requests as required
• Responds to emergencies quickly and follows emergency protocols
• Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation
• Attends monthly all-employee meetings
• Maintains thorough understanding and implementation of Premium Experience best practices within the Association of Zoos and Aquariums (AZA)
• Audits program prices and expenses annually and as needed to maintain alliance locally and within AZA

Other duties as assigned to maintain safe, efficient, and quality Zoo operations

• Greets every guest with a smile
• Thanks guests for supporting/visiting the Zoo
• Answers phone calls, voice mails, and e-mails promptly
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
• Associates with guests to assist and share information
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations…