Apps​/Test Engineer - Santa Barbara, CA

Job Overview

IRCameras is currently recruiting for the position of Apps/System Engineer. This role requires a balance between broad engineering‑related tasks and customer engagement, all focused on growing the sales of the IRCameras product portfolio. The Apps/System Engineer serves as the initial contact for queries from new prospects, the reliable technical resource for existing customers, and the key intermediary between engineering, product management, and our customers.

Activities addressing customer needs include system integration, verification, and validation. IRCameras is a full‑service provider of high‑performance, customizable infrared imaging systems and Integrated Dewar Cooler Assemblies (IDCAs). Whether the end system will be used for a scientific, industrial, space, or defense application, IRCameras is positioned to meet the most demanding thermal imaging needs. We offer a wide selection of standard and custom Short Wave Infrared (SWIR), Mid Wave Infrared (MWIR) and Long Wave Infrared (LWIR) cameras, as well as an extensive line of custom packaged IDCAs.

We focus on technical excellence, delivered quickly to meet the needs of our customers, addressing a range of applications for precision radiometric measurements and observations.

• Respond to customer inquiries for "standard" cameras, defining configurations that meet the customer's requirements; compile "standard" pricing for those defined "standard" camera configurations.
• Support customer engagement on "custom" opportunities, working with the customer, product management, and the overall engineering team to capture requirements and create proposals in support of the customer's needs.
• Act as the technical lead for IRC in the areas of product test, including hardware, software and firmware.
• Act as the technical lead for documenting internal camera and software test procedures, and serve as the first line of support when issues arise with the product or systems.
• Perform troubleshooting and functional analysis when customers report issues; work with the engineering team to document and resolve camera product issues discovered through in‑house camera testing.
• Work with the engineering and product teams to create and maintain robust product documentation supporting the sales cycle and field usage of our products by customers, including Camera Product Datasheets, Optical/Mechanical ICDs, Command Set ICDs, CAD models, and Manuals/User Guides.
• Serve as the voice of the customer, channeling feedback to product management and engineering teams for consideration in future developments.

• BS in a related field or five years of practical experience in a technical work environment.
• Hands‑on build and test skills, as well as engineering design and analysis abilities.
• Ability to work directly with customers remotely and in person in support of sales.
• Strong troubleshooting capability and analytical skills.
• Experience with Microsoft Office products (Word, Excel, PowerPoint) is desired.
• Ability to work independently and as part of a team.
• Travel up to 20% of the time to meet customers, demonstrate products, facilitate in‑field product testing, or attend trade shows and conferences.
• Full‑time availability.
• Based in our office located in Santa Barbara, CA.

$ – $ per year, DOE.

Due to U.S. Export Control Regulations compliance, eligible candidates must be a U.S. citizen, permanent resident, or a person who has been granted asylum; proper documentation is required. Pre‑employment checks include background, reference, ITAR/EAR verification, and a pre‑employment drug screen. This role is open to all qualified candidates. EOE. M/F/Veteran/Disabled.