Field Services Engineer - West Coast

Would you like to be instrumental in enabling the next generation of semi‑conductors? Are you a West Coast based Field Services Engineer who can provide field service engineering for after‑sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements? Do you have experience maintaining and fault‑finding complex electromechanical systems to support customers?

Do you thrive when building and maintaining relationships with customers? Are you an energetic problem solver who can provide a technical resolution for complex service issues for our customers?

Do you enjoy global travel? If this sounds like you, read on…

• Salary range: $85,000 – $135,000 base salary, depending on experience, skills, and location, plus a full US benefits package
• 20 days leave

• This is a field based role where you will be predominantly working at customer sites on the West Coast installing products, carrying out preventative maintenance tasks and troubleshooting
• Providing support both remotely and on‑site, carrying out maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades
• Training, mentoring, and coaching distributor service teams so they’re confident and capable as the team grows
• Accountability for product performance and up‑time across all locations
• Providing regular reporting on system performance and maintenance requirements
• Building solid relationships with customers, constantly gathering their feedback and priorities

• Supporting the installation and technical support of products and systems
• Monitoring product performance and uptime, helping ensure systems run reliably
• Proactively engaging with customers to understand issues and support effective, timely resolutions
• Collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products
• Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs

• Collaborating with multi-disciplinary teams in a scale‑up arena
• Working with optical systems including lasers and fibres; electronics; electro‑mechanics would be an advantage
• Handling systems with high voltages and LASERs safely
• Software experience
• Setting up network/ host user environment

Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.

• Self‑management:
  Able to work independently, setting priorities for own work based upon the company goals and targets
• Teamwork:
  Engages with other members of the company to bring the best solutions to the problem. Recognises the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals.
• Impact and Influence:
  Establishes themselves as the knowledge centre in their own field
• Ownership & Initiative:
  Reacts and addresses both short‑ and medium‑term issues and proactively takes action to solve them
• Results Orientation:
  Focuses on the company goal, avoids distraction, making timely decisions to achieve the target

If you require adjustments to take part in the recruitment process, please let us know, we’ll do our best to support you.

Training clarification:
The role is based in the United States. All new hires complete an initial training period at our UK headquarters in Abingdon, with travel and accommodation support provided by the company.

Candidates must have the legal right to work in the United States at the time of application. We are unable to offer visa sponsorship for this role.

Infinitesima is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Safety / physical requirements:
This role involves on‑site work with complex technical systems. Reasonable adjustments can be made to support candidates who require them to perform the role effectively.