Technical Support Engineer

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now.

Today, more than 11,000 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker’s four operating segments, provides customers in academic, governmental institutions, life science, materials, and applied industries with tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

The Technical Support Engineer is a visible and key customer‑facing role; responsible for providing individual contribution and customer support enabling “Best in Class” post‑sale instrumentation support worldwide for BNSM, manufacturer of the world’s leading Automated Atomic Force Microscope tools. Product support activity includes installation, instrument diagnostics/fix, and ongoing support. The individual must be customer focused, results‑oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

• Provide “Best in Class” post‑sale support and drive continuous improvement of the BNSM customer experience.
• Execute current process, procedures and controls while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective with experience in semi metrology techniques and hands‑on work.

• Hardware, software and application troubleshooting capabilities.
• Data analysis and data processing capabilities.
• Advanced maintenance and tool repair.
• Problem solving, prioritization and execution of job.
• Good judgment on escalation necessity.
• Determination and ability to work long hours when necessary, including weekend support if escalated.
• Excellent presentation skills and customer‑facing capabilities.
• Maintain customer satisfaction to BNSM and market standards.
• Develop diagnostic and repair methodologies.
• Accurate and prompt reporting skills.

• Other duties as assigned.

• 50% travel both domestically and internationally on short notice.
• Able to work in government sites, cleanroom, production floor, and laboratory environments.
• Must have and maintain a valid driver’s license.

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstrated relationship building with both internal and external customers. Able to work under pressure with prompt and accurate reporting manners. Demonstrated ability to understand perspective, manage conflict, and persuade and influence others to reach goals and objectives. Ability to develop the knowledge, skills, and abilities of a customer‑facing technical team in a short time.

Demonstrated ability to independently plan, communicate, and execute assignments and objectives on time. Able to identify and drive process and policy improvements.

Minimum of a bachelor’s degree in an engineering field from an accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical or mechanical engineering background preferred.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full‑time position is between $73,000 and $130,000 and provides an opportunity to progress as you grow and develop…