Events Manager

The Santa Barbara Zoo is seeking an Events Manager to oversee our Events and Show teams.

Position Status:
Regular, Hourly, Full-Time, Non-Exempt

Schedule:

Tuesday - Saturday

Compensation: $33.15 per hour

* You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*

The Events Manager is responsible for working under the direction of, and in collaboration with the Director of Events & Guest Services, colleagues, partners, vendors, and other stakeholders to plan, coordinate, execute, and evaluate mission-focused, high quality, cost effective, and revenue-generating events and guest experiences that attract and engage guests and contribute to the overall success of the Santa Barbara Zoo and its mission.

• Reports directly to Director of Events & Guest Services
• Ensures Events and Show departments staff are equipped to provide a high-quality guest experience at all times
• Manages time cards review and preparation for payroll weekly, with associated conversations and paperwork for Events and Show Cast departments in a timely manner;
  Reviews weekly with Director of Events & Guests Services
• Manages the hiring, onboarding, basic discipline, and coaching of staff for Events and Show Cast departments
• Manages the coordination, facilitation and participation in group interviews, individual interviews, and all related schedules for the Events and Show Cast departments effectively
• Assist Director of Events & Guest Services to develop and manage budgets for assigned departments, monitoring expenses and revenue. Track and report guest experience metrics, including attendance, satisfaction, and revenue. Implement long-term strategies to enhance the Zoo’s guest experience.
• Assists in ensuring consistent productive operating practices by identifying areas for potential revenue generation, reduction of costs, and more efficient procedures
• Collaborate with other departments including Advancement, Animal Care, Facilities, Food & Beverage Education, Marketing, Membership, and Security on daily operations and event planning.
• Places department orders, tracks shipping, and submits and manages expense reports
• Oversees cash handling procedures and POS transactions
• Ensures that team actions and programs align with the zoo’s Mission and core values
• Ensures processes to maintain a positive, collaborative, enthusiastic culture

• Manages the Event Coordinator, Event Lead(s), Event Hosts positions, Show Cast Coordinator