Performing Arts Lead - Part time

If you thrive on helping customers, love solving problems, and have some supervisory experience, we may have the perfect opportunity for you right here in beautiful Santa Barbara. Join a fun, fast‑paced, highly interactive work environment where you can do what you love while contributing to our mission.

If you’re an avid storyteller who enjoys performing and bringing characters to life, this is an opportunity you won’t want to miss. Step into a role where your creativity, energy, and personality truly shine.

The Santa Barbara Zoo is seeking a part-time Performing Arts Lead to join our Performing Arts Department.

Position Status: Part Time, Regular, Hourly, Non-Exempt
Schedule: Up to 25 hours per week, including weekdays, holidays, weekends
Compensation: $17.90 per hour


* You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*

SUMMARY
Under the general direction of the Director of Events & Guest Services, Events Manager, and the Performing Arts Supervisor, the Performing Arts Lead supports the day-to-day operations of the Zoo's performing arts team. This individual serves in a leadership role by coaching fellow performers, maintaining quality control, and ensuring the seamless delivery of performances aligned with the Zoo's conservation messaging and educational goals.

This position requires creativity, professionalism, leadership, and a strong commitment to delivering memorable, engaging, and educational experiences for our guests.

ESSENTIAL DUTIES

· Daily Operations
Functions as Stage Manager/Audio Technician when assigned, ensuring performances run on schedule, and all cast members, cues, and technical elements are coordinated effectively

• Oversees and maintains the standard of expectations for daily operations across all Performing Arts locations and roles (Stage, Immersive Spaces, roaming characters, etc.), ensuring consistent quality performances and immersive guest experiences
• Ensures proper care, maintenance, and organization of performance assets, including costumes, puppets, props, and immersive materials
• Monitors email, responding to inquiries as appropriate, and collaborating with other departments and the Performing Arts Supervisor to ensure timely communication

Support to Supervisors and Management

• Assists Performing Arts Supervisors with:
  • Script writing and creative content development
  • Interviewing candidates as needed
  • Assists in the scheduling, training, and coordination of Show Cast members
• Oversees shift start/end times, and meal breaks
• Provides relief coverage to ensure required on-the-clock rest breaks
• Provides training and mentorship for new staff, supporting onboarding, skill development, and confidence in performance roles
• Provides ongoing modeling of performance and guest engagement skills, both onstage and within immersive areas to reinforce best practices
• Maintains inventory of guest and staff materials across Performing Arts locations, ensuring supplies are stocked and organized

Supporting Team Success

• Monitors adherence to dress code and guest interaction standards
• Ensures effective communication of marketing and program information to guests
• Reinforces animal and guest safety procedures and protocols
• Participates in regular performance assessments
• Provide coaching and mentorship to enhance cast performance and guest service
• Tracks and reports:
  • Daily performance notes and attendance
  • Performance concerns and follow-ups to appropriate supervisors
  • Staff absences and related communications via email, text, or phone
  • Represents the Zoo positively during media interviews, with prior approval and training from management

Performance and Guest Engagement:

• Performs in rotating roles (Puppeteer, Ranger, Biologist, Conservationist) across Show Cast zones.
• Brings characters to life with enthusiasm, script memorization, choreography, and improvisational skill
• Delivers exceptional guest service, promoting the Zoo’s mission and connecting with diverse audiences
• Demonstrates mastery of all department equipment and materials, including knowledge of operation, storage, maintenance, and safe handling of props, costumes, puppets, microphones, and sound…