Assistant Manager of Front of House

The Granada Theatre is seeking a highly organized and customer-focused leader to serve as the Assistant House Manager, acting as the “Face of the Granada.” This full-time position requires evening and weekend availability and is responsible for delivering exceptional customer service while engaging with patrons, clients, and volunteers.

Reports to: House Manager

Location: Santa Barbara, CA, not eligible for remote work

Status: Full-time, Non-Exempt

• May create plans for each event and show detailing all needs and expectations per the presenting company and in compliance with Granada policy and applicable laws.
• May communicate show details and specific logistics related to the performance or event with all vendors.
• May confer with Box Office management about accessibility needs, re‑seats, and last minute sightline obstructions as well as for sound and lighting difficulties.
• Assist in setting up front of house prior to events and shows according to the event’s show plan and checklist.
• Support House manager in ensuring that performance advancing is completed in a timely manner.

• Assist in overseeing Front of House operations before, during and after an event or show.
• Assist with pre‑show briefings as needed to ensure all volunteer ushers have the correct knowledge of the event’s rules and details.
• Manage assigned area and volunteers for the event, ensuring that volunteer ushers follow all policies and procedures as defined in the current volunteer usher manual.
• Ensure that patrons follow theater safety policies and that all fire codes are enforced.
• Ensure house policies (e.g., late seating, photography, food & beverage restrictions).
• Respond appropriately to building and people emergencies following established procedures.
• Respond to patron needs and issues in a prompt and friendly manner, including intervening to resolve escalating issues.
• Work with the event support staff to maintain auditorium and restroom cleanliness during performances.
• Notify facilities staff to address building needs.
• Assist in completing and maintaining post‑show checklists and show incident reports for all events and shows.
• Assist in overseeing all merchandise sales and settlements.
• Assist in properly documenting all incidents and emergencies. Ensure that the appropriate parties are informed of emergencies, injuries, or incidents.
• Assist the House Manager with:
  • Reseating of patrons at any time to address seating complaints.
  • Removal of all disruptive patrons.
  • May act as House Manager during, but not limited to, the absence of the House Manager or during training periods.

• Assist in recruiting new volunteer ushers through an application and training process.
• Assist in training volunteer ushers as needed to assure they have and maintain proper knowledge of both safety and customer service needs for the venue.
• Assist as needed in scheduling the correct number of volunteer ushers and assigning them to appropriate duties to assure proper staffing at each event and show.
• Assist as needed in sending weekly emails to all volunteer ushers with updates, news, and schedule reminders.
• Assist in tracking volunteer usher adherence to requirements and take corrective action as needed and defined in the volunteer manual.

• Support in the building of the schedule for FOH assistants.
• Track and retain all volunteer information, schedules, and trainings.
• Help support in the develop standard operating procedures, manuals, and training documentation.
• Work along side the House Manager to identify areas of improvement, growth, and efficiency for the department.
• Ensure that electronic files are organized and records maintained.
• Provide support to projects as requested by House Manager and/or Director of Front of House Operations.

• Bachelor or Associate degree preferred but not required.

• One to two years of experience at a theater, arena, performing arts center or other venue that presents a wide range of performances and events is preferred but…