Receivables & Collections Operations Assistant Manager

Overview

Job Posting Details (External)

Position Number:

Payroll

Title:

FINANCIAL SVC MGR 1

Job Code: 000218

Job Open Date: 2/19/2026

Application Review Begins: 3/6/2026

Department Code (Name): CTLR (CONTROLLER)

Percentage of Time: 100%

Union Code (Name): 99

Employee Class (Appointment Type):
Staff:
Career

FLSA Status:
Exempt

Classified Indicator Description (Personnel Program): MSP

Salary Grade:
Grade 24

Pay Rate/Range:
The budgeted salary range that the University reasonably expects to pay for this position is $97,200 to $125,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $97,200 to $182,000/year.

Work Location:

Student Affairs & Admin Svs - 1212

Working Days and

Hours:

M-F 8am - 5pm

Benefits Eligibility:
Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable:
Hybrid (Both UC & Non-UC locations) BFS supports a hybrid agreement for this position and will continue to do so as long as it makes sense for the position and meets the campus policies.

Special Instructions:
For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:
In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits Of Belonging:
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Under the general direction of the Receivables and Banking Services Manager, the Receivables & Collections Operations Assistant Manager (Assistant Manager) provides leadership and determines the best use of resources to meet operational goals for BARC student billing, receivables, collections, and customer service functions. The Assistant Manager oversees the central campus billing system for sundry receivables within Oracle Financials Cloud and develops, recommends, and implements accounts receivable policies and procedures.

The role manages issues of diverse scope requiring evaluation of multiple factors, leads enterprise-wide processes affecting students and campus partners, supervises professional staff, and represents the University of California, Santa Barbara (UCSB) at industry, system-wide and campus-wide meetings. Decisions have significant institutional impact, and the position is critical to safeguarding campus revenue while ensuring a high-quality, student-centered service experience.

• Bachelor s degree in related area and / or equivalent experience / training.
• 4-6 years Experience managing student billing, accounts receivable, and collections operations within a higher education or similarly complex institutional environment.
• 4-6 years Experience managing high-volume billing operations, receivable reconciliations, and financial data analysis with a high degree of accuracy and internal control awareness.
• 4-6 years Experience delivering high-quality customer service, with the ability to resolve complex billing and account issues professionally, accurately, and with sound judgment.
• 4-6 years Experience supervising, training, and evaluating professional staff while fostering a collaborative, high-performance, and student-centered service culture.

• 1-3 years Knowledge of federal and institutional loan programs, including collections, deferments, forbearance, tax intercepts, bankruptcy processing, and regulatory compliance requirements.
• 1-3 years Strong working knowledge of enterprise financial systems (preferably Oracle Financials Cloud) and general ledger reconciliation processes.
• 1-3 years Experience coordinating regulatory reporting activities such as IRS Form…