Front Desk Agent -Drift Santa Barbara

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common‑area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge‑style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

• Previous hospitality or customer service experience preferred
• Strong communication and guest‑relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast‑paced, guest‑facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team‑player energy with the ability to collaborate across departments

• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design‑forward work environment in the heart of Santa Barbara
• Flexible scheduling for both full‑time and part‑time roles
• A company that values people, creativity, and a modern approach to hospitality

The pay range for this role is:

22 - 24 USD per hour (Drift Santa Barbara)