Solution Engineer

Our Mission

Make healthcare #1 in customer service.

Artera, a SaaS leader in digital health, transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self‑scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO Guillaume de Zwirek about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Inc. 5000 Fastest Growing Private Companies (2020–2024);
Deloitte Technology Fast 500 (2021–2025);
Built In Best Companies to Work For (2021–2026). Forbes lists, Newsweek titles, and Business Insider accolades further highlight our reputation.

Artera is seeking a Solutions Engineer who can bring deep technical insight, guide solution optimization, and ensure smooth, successful implementations for our customers.

• Technical Leadership in Sales & Implementation:
  Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities.
• Technical Discovery & Requirements Analysis:
  Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
• Workflow Design & Solution Architecture:
  Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability.
• Technical Communication & Stakeholder Alignment:
  Translate technical concepts into clear actionable information for both technical and non‑technical stakeholders.
• Scoping & Project Feasibility:
  Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes.
• Product Demonstrations & Technical Presentations:
  Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers.
• RFP/RFI & Security Questionnaire Support:
  Respond to RFPs, RFIs, and security questionnaires, leveraging cross‑functional input to craft effective responses.
• Trusted Advisory & Thought Leadership:
  Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization.
• Internal Technical Enablement:
  Contribute to internal enablement by educating sales and customer‑facing teams on technical aspects of the product.

• Technical
  
  Experience:
  
  4+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology.
• Educational Background:
  Bachelor’s Degree in STEM preferred; additional experience in lieu of a degree is also acceptable.
• Healthcare Integration & Technical Expertise:
  Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture.
• Technical Scoping & Solution Alignment:
  Demonstrated ability to scope technical projects and align customer needs with product capabilities.
• Communication & Stakeholder Engagement:
  Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively.
• Problem‑Solving &
  
  Collaboration:
  
  Proven…