Senior Solution Engineer

About Artera

Our Mission:
Make healthcare #1 in customer service. What We Deliver:
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024);
Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025);
Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full‑time, long‑term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

Artera is seeking a Senior Solutions Engineer who can bring deep technical insight, guide solution optimization, and ensure smooth, successful implementations for our customers.

In this role, you’ll serve as a key technical advisor — collaborating closely with Sales, Customer Experience, and Product teams to assess requirements, design scalable solutions, and support both pre and post‑sale activities. You’ll help shape customer workflows, solve complex integration challenges, and drive adoption of Artera’s platform by translating technical capabilities into real operational value for healthcare organizations.

This is a full‑time, in‑office role (Monday‑Friday) based in our high‑energy downtown Santa Barbara, CA headquarters.

• Technical Leadership in Sales & Implementation:
  Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities.
• Technical Discovery & Requirements Analysis:
  Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
• Workflow Design & Solution Architecture:
  Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability.
• Technical Communication & Stakeholder Alignment:
  Translate technical concepts into clear and actionable information for both technical and non‑technical stakeholders.
• Scoping & Project Feasibility:
  Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes.
• Product Demonstrations & Technical Presentations:
  Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers.
• RFP/RFI & Security Questionnaire Support:
  Respond to RFPs, RFIs, and security questionnaires, leveraging cross‑functional input to craft effective responses.
• Trusted Advisory &…