Information Technology Technician I​/II

Information Technology Technician I

$69,003 - $83,872

$75,108 - $91,294

At the City of Santa Barbara, the best part of our organization is our people. As a City of Santa Barbara employee, you will work alongside other motivated individuals passionate about their work. We strive to provide employees with the support they need to thrive. Discover more about us, our values, and our organizational culture here.

This position is responsible for providing support for the City’s computers and users. Incumbents will determine user needs, install, maintain, operate, and configure computer hardware and software, and provide a variety of technical duties as required.

This is the entry-level class in the Information Technology Technician series. This class is distinguished from the Information Technology Technician II by the performance of more routine tasks and duties assigned to positions within the series, including participating in routine computer support activities, such as less complex troubleshooting and hardware installation. The Technician I will have limited network administration rights. Since this class is typically used for training, employees may have only limited or no directly related work experience.

This is the full journey level class within the Information Technology Technician series. Employees within this class are distinguished from the Information/Technology Technician I by the performance of the full range of duties as assigned, including network administration rights, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance when new or unusual situations arise and are fully aware of the work unit’s operating procedures and policies.

Positions in this class are flexibly staffed and are normally filled by advancement from the “I” level, or when filled from the outside, have prior experience.

The eligibility list established by this recruitment may be utilized by various departments as vacancies occur.
There is a current opportunity within the Santa Barbara Police Department
. Please note that positions at the Police Department are subject to a thorough background investigation.

This position is responsible for supporting the Police Department’s computers and users. Incumbents will determine user needs, install, maintain, operate, and configure computer hardware and software, and provide a variety of technical duties as required.

• Serves on the Versadex RMS sustainment committee and provides continuous updates, training, and innovative solutions.
• Report and track crime and other Police Department-related statistics.
• Maintain and support various databases and software programs.
• Coordinate among a variety of law enforcement agencies in the area, providing technical assistance with assigned software systems.
• Perform technical and administrative support of data processing, researching and examining crime data, and all other duties as assigned.

Earn an attractive compensation package including competitive pay, comprehensive health and welfare benefits, retirement, paid time off, flexible work policies, commuter support, training and educational reimbursement.
To view our benefits page .

• Basic principles and methods of personal computer configuration and operation.
• Basic principles and methods of computer networking hardware.
• Basic principles of computer science.
• Computer peripherals and accessories.
• A variety of software programs.
• Modern office procedures, methods, and computer equipment.

• Assist in troubleshooting PC hardware and software problems and effect a solution.
• Assist in training computer users on computer software programs.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those…