Senior IT Solutions Consultant

At CITIG, we believe in the power of technology and are passionate about delivering an exceptional customer experience to our clients through great communication, customized technology solutions, and stellar support. Our employees are enthusiastic about technology and love to tackle complex challenges!

We have a fun, open layout, industrial office in the heart of downtown Santa Barbara, one block off State Street and less than a 10-minute walk to the beach. We understand the necessity of a good work/life balance and encourage our employees to stay active, both mentally and physically. Regular team outings, monthly lunches, and complimentary gym membership are just a few of the many benefits we offer.

The work atmosphere is a perfect blend of engaging, flexible, collaborative and fun. We take a service leadership approach to management.

We are currently seeking an experienced Senior IT Solutions Consultant.

As a Senior IT Solutions Consultant, you will be responsible for all technological aspects of your assigned clients as well as delivering a great customer experience. You will plan, design, implement, and support business level technology solutions for your clients. On the complex end this may be an AWS environment serving users around the globe; it may be an on-premise virtualization environment with redundancy and high availability;

or a customer primarily utilizing 3rd party SaaS solutions; or a single server running a few applications; or a basic desktop support; or even a 'white glove' residential client requiring business-grade reliability. You should enjoy what you do and genuinely enjoy working with clients and your team members.

A successful Senior IT Solutions Consultant independently handles complex IT issues and escalations, including advanced troubleshooting and prioritization, while serving as a senior technical resource for both clients and junior staff. They are an effective communicator with a strong customer service mindset and the confidence to solve increasingly complex technical problems.

This role is best suited for candidates who are comfortable taking ownership quickly and working independently in new client environments without requiring extensive onboarding.

The right candidate will:

• Remain calm and productive under pressure, and cope well with change.
• Demonstrate empathy, kindness, and a joyful attitude.
• Contribute positively within a team through humility, passion, and emotional intelligence.
• Effectively communicate highly technical information to the average person using simple, easy-to-understand language.
• Be motivated, self-starting, and able to work independently without the need for constant, direct supervision.
• Know how to reach goals and do what's needed to get the right results.

While this role spans the full client environment, from end-user systems to infrastructure and security, the primary focus is on ownership, escalation support, and complex work rather than routine task execution.

• Own assigned client environments end-to-end, including design, implementation, support, maintenance, and escalation handling.
• Manage technical projects, design technical solutions, develop project plans, and successfully execute those plans to completion.
• Develop and maintain client relationships, identify opportunities to extend existing service agreements, and suggest how clients can improve their business practices through the effective use of new technologies.
• Install, configure, and support cloud infrastructure and applications for clients.
• Design, implement, administer, monitor, and support client networks, manage backups, apply software patches/updates, review security/event logs, and perform proactive maintenance.
• Coordinate and perform deployment of technical equipment at client sites, such as: servers, workstations, printers, switches, firewalls, WAP, UPS, NAS, IoT, desktop peripherals, etc.
• Resolve technical problems on new and existing systems, including: installation, upgrading, and providing technical support for server hardware, software, storage, and networking products and services.
• Provide end-user support and troubleshooting of Windows/MacOS desktops, MS Office applications, printers, peripherals, new user setup, email delivery problems, etc.
• Ensure compliance with company technical and quality standards/procedures while ensuring the highest degree of client satisfaction.
• Collaborate with the team by delegating tasks, providing assistance on difficult issues, communicating status/progress of work, and participating in team events.
• Complete required documentation, time tracking, and real-time status updates for all service requests.
• Continually expand technical knowledge through ongoing education and certifications.
• Manage individual work schedule, prioritize tasks, and follow through on duties.

• People skills are essential. This is a team-oriented, client-facing position. Professionalism, empathy, and…