Concur Business Systems Analyst

Brief Summary of Job Duties

Under the direction of the Business Systems Manager 1, the Concur Business Systems Analyst provides high-level operational support for Business and Financial Services (BFS). This role focuses on the continuous optimization of business processes and the resolution of complex system issues through ongoing analysis of user needs and system performance. The position serves as the primary lead for the long-term maintenance and enhancement of UCSB's SAP Concur Travel and Expense Management System.

A critical component of this role is maintaining and monitoring the integrations between Concur and Oracle Financials Cloud to ensure seamless data flow and financial accuracy. The analyst documents evolving business processes, proposes system improvements, and manages the lifecycle of system changes—from writing functional design documents to executing test scripts. Furthermore, this position ensures business continuity and develops sophisticated reporting tools for campus stakeholders while serving as the primary backup for the Jaggaer/PTP/Tax Lead.

• 30% Production Analysis & Optimization – Formulates and defines system scope for ongoing SAP Concur configuration and monthly release changes. Analyzes business processes to validate functional requirements and meet evolving end‑user needs. Monitors and maintains existing integrations between SAP Concur and Oracle Financials Cloud to ensure data integrity. Troubleshoots functional processes and takes necessary action to resolve production issues, ensuring long‑term system stability.
  
  Develops methods for data comparison to identify exceptions and creates/analyzes data sets.
• 30% SAP Concur Functional Administration – Serves as the primary campus liaison to SAP Concur and manages UCSB‑specific system configurations. Administers integration modifications and updates business processes that no longer align with UCSB's needs. Ensures business rules adhere to university policies and provides guidance to departmental users. Develops testing plans and leads coordination efforts between business units affected by application or workflow changes.
  
  Builds and maintains Concur reports (Intelligence/Cognos) as needed by BFS functional users.
• 30% Training & User Support – Gathers and summarizes user needs to revise existing system and process logic issues. Solicits and incorporates feedback from campus business officers and academics into Concur processes and documentation. Maintains current business process documentation to reflect the “live” state of the system. Updates training materials to reflect the latest Concur functionality as enhancements and updates are released.
  
  Responds to Service Now tickets for Concur technical support.
• 10% Other Duties – Other duties as assigned.

• Bachelor's degree in related area and/or equivalent experience/training.
• 1–3 years experience analyzing moderately complex business processes and problems.
• 1–3 years experience developing user reference materials and trainings.

• 1–3 years experience developing solutions involving the use of computer systems, information flow, and architecture.
• 1–3 years experience creating specifications for systems to meet requirements.
• 1–3 years experience validating requirements against needs.
• 1–3 years experience designing details of automated systems.
• 1–3 years experience planning and executing unit integration and acceptance testing.

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship.
• Satisfactory criminal history/background check.
• UCSB is a tobacco‑free environment.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. “Misconduct” means any violation of the policies governing employee conduct…