Senior Solutions Engineer

Agentic AI Solutions Engineer

Artera is seeking an Agentic AI Solutions Engineer who will bring deep technical insight to the discovery process, guide solution optimization, and craft a technical vision that wins over complex healthcare organizations. In this role, you will serve as a key technical advisor—collaborating closely with Sales, Customer Experience, and Product teams to conduct deep technical discovery, design highly scalable enterprise architectures, and drive pre‑sales deal strategy.

• Technical Architecture & Deal Strategy:
  Serve as the technical authority during the pre‑sales cycle, defining the ideal future‑state architecture and ensuring seamless technical alignment between prospect ecosystems and Artera’s platform.
• Technical Discovery & Requirements Analysis:
  Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
• Workflow Design & Agentic Solutions Architecture:
  Architect and propose optimized solutions for healthcare workflows using Artera’s AI suite, explaining how AI can safely reason, call tools, and interact with patients via voice and text.
• Strategic Product Demonstrations:
  Lead compelling, value‑driven demonstrations of the Artera platform for prospective clients, telling a cohesive story of how our core software and AI capabilities seamlessly orchestrate patient communication.
• Rapid Prototyping & Simulations:
  Leverage AI tooling to rapidly construct proof‑of‑concepts and workflow simulations to illustrate solutions for unique use cases during the sales cycle.
• Technical Concept Communication:
  Translate complex AI/ML concepts (e.g., context windows, Retrieval‑Augmented Generation, Model Context Protocol) into highly clear, value‑driven information for clinical, operational, and executive C‑suite stakeholders.
• Technical Continuity & Deployment Handoff:
  Guide the transition from sales to service rollout and provide consultative oversight to ensure the architectural integrity of the scoped AI workflows is preserved during implementation.
• RFP/RFI & Security Review Leadership:
  Author definitive, technical responses to RFPs, RFIs, and security questionnaires, demonstrating how Artera satisfies both functional and compliance requirements.

• Technical
  
  Experience:
  
  4+ years of relevant experience in solutions engineering or technical consulting, with a strong emphasis on working in a pre‑sales capacity.
• System Interoperability Acumen:
  Deep understanding of how systems communicate, including reading API documentation, mapping data fields, evaluating payloads/webhooks, and identifying data dependencies during early‑stage discovery.
• AI & LLM Literacy:
  Firm grasp of Agentic AI paradigms, including token limits, prompt engineering, Retrieval‑Augmented Generation (RAG) data pipelines, and the Model Context Protocol (MCP) framework.
• Patient Access Domain Knowledge:
  Strong familiarity with healthcare operations and the friction points around centralized scheduling, patient intake/registration, and referral management.
• Problem‑Solving & Agility:
  Exceptional analytical skills with a collaborative approach to whiteboarding, architecture modeling, and solving edge‑case workflow gaps.

• AI Ecosystem Tooling:
  Hands‑on experience with LLMs or automated development tools (e.g., Claude Code/Co‑Work, Gemini Gems, Lang Chain).
• Healthcare Interoperability:
  Experience with healthcare data exchanges and APIs, specifically HL7v2 and FHIR standards.

$120,000 - $134,000 a year (base salary) with a potential additional $30,000/yr through our bonus structure and eligibility for equity in the form of stock options.

Hybrid office locations in Santa Barbara, CA and Philadelphia, PA. Candidates must reside in one of Artera’s hybrid office cities or one of the designated hiring hubs:
Boston, Chicago, Denver, Kansas City (KS/MO), Los Angeles, San Francisco Bay Area, or Seattle. Remote roles are considered for candidates located within these areas.

• Full health benefits (medical, dental, vision), flexible spending accounts, company‑paid life insurance, short‑term & long‑term disability coverage,…