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ServiceNow Service Desk Lead - Customer Experience
Job in
Santa Barbara, Santa Barbara County, California, 93190, USA
Listed on 2026-07-21
Listing for:
University of California - Santa Barbara
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
The University of California - Santa Barbara seeks a Service Desk Lead to provide operational leadership for BFS and FARM service delivery. You will manage Service Now ticket intake, triage, and escalate issues, while developing knowledge articles and templates to improve first-contact resolution.
Working with subject matter experts, you will monitor service levels, author dashboards, and promote self-service adoption.
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