Director of Family Enrollment, Learning

LOCATION

NOTE:

We are hiring multiple candidates for this position. This is an in-person role at our campuses in Dallas-Fort Worth, Austin, Santa Barbara, San Francisco, Orange County, and Palm Beach. Relocation support is available.

Most enrollment positions focus on processing volume. This role is designed to uphold standards.

At 2 Hour Learning, we serve families who demand precision, discretion, and verifiable results. We deliver a complete school day within two concentrated hours through AI-powered, mastery-based learning. Students routinely outpace national learning benchmarks, supported by measurable data. The remainder of the day is freed for depth work, independence, and practical skill development. The model is proven. But it requires the right families.

This is your responsibility.

You will manage the complete enrollment experience for a campus, beginning with initial inquiry and concluding with onboarding. This is not a handoff structure. You own how families perceive us, how thoroughly they grasp the model, and whether enrollment decisions reflect genuine alignment. You will evaluate compatibility, facilitate informed discussions, and advise against enrollment when appropriate. The objective is not enrollment volume.

The objective is proper fit.

We welcome candidates from premium service backgrounds outside conventional education: selective private schools, competitive programs, luxury hospitality, executive support, premium membership organizations, or owner-operators who have directly managed high-value client relationships from start to finish. What counts is your capability to execute a high-touch, multi-phase process with sound judgment, clarity, and consistent follow-through.

If your career has centered on delivering white-glove service where trust, discretion, and experience quality are brand-defining, this role will be recognizable—just directed toward work that genuinely transforms outcomes.

This is a full-time, salaried, in-person position. We are hiring in Dallas-Fort Worth, Austin, Santa Barbara, San Francisco, Orange County, and Palm Beach. Relocation support is available.

• Managing the complete enrollment experience for prospective families, from initial contact through successful onboarding.
• Facilitating needs-assessment discussions to establish compatibility before proposing solutions or advising on next steps.
• Overseeing 20+ active family relationships across various enrollment stages, maintaining clear tracking of status and required follow-ups.
• Facilitating campus tours, shadow experiences, and decision-making discussions that articulate outcomes, expectations, and ideal family profiles.
• Ensuring accurate CRM and enrollment documentation (Hub Spot and SIS) to enable forecasting, prioritization, and consistent service delivery.

• Employing transactional or aggressive sales methods.
• Accepting misaligned families to meet numerical targets.
• Overseeing a large team or working through complex approval hierarchies.
• Distributing family experience ownership across multiple departments.
• Working remotely. This position is campus-based intentionally.

Own and deliver a high-trust, selective enrollment process that secures the right families while preserving the integrity and effectiveness of the 2 Hour Learning model.

• 3+ years providing premium, individualized service in settings where service quality directly influences brand reputation (education, luxury hospitality, executive support, premium membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ client, guest, or family relationships concurrently at various stages, supported by a structured tracking and prioritization system.
• Ability to present specific examples of consultative decision-making, including instances where you advised against your product or service due to poor fit.
• Professional written communication experience engaging senior executives, high-net-worth individuals, or discerning clients.
• Willingness to reside in or relocate within 60 days to one of these markets:
  Santa Barbara, CA;
  San Francisco, CA;
  Orange County, CA;
  Dallas-Fort Worth, TX;
  Austin, TX; or Palm Beach, FL.
• Authorized to work in the United States without visa sponsorship.

• Experience in selective private school admissions or competitive program enrollment.
• Background in luxury hospitality, VIP guest services, or executive-level support roles.
• Experience developing or refining enrollment processes, SOPs, or service standards.
• Comfort leveraging data and CRM insights to enhance conversion quality, not merely speed.

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