Community Manager II - Rancho Franciscan s, Santa Barbara, CA

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Community Manager II has full authority, responsibility, and accountability for the daily operations, financial performance, and resident experience at their assigned property. They lead on-site teams, develop and implement strategies to maximize occupancy and NOI, and ensure compliance with company policies and industry regulations.

This position plays a key role in the success of the Residential Property Management team by providing high-level oversight and ensuring the delivery of exceptional customer service to both residents and team members. Community Manager II leads on-site teams, optimizes property performance, and ensures an exceptional resident experience. This role requires strong leadership, financial expertise, and the ability to manage complex communities, including senior housing, large communities of 250+ units, or properties with dual entities and multiple budgets.

A commitment to  Creating Communities Where People Thrive  is essential, along with the ability to navigate the unique operational and financial challenges of these diverse property types. Effectively convey the company’s mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests and vendors at every point of contact while striving to exceed expectations.

• Lead and develop high-performing teams that uphold Towbes' mission of Creating Communities Where People Thrive.
• Supervise on-site staff, including hiring, training, coaching, performance evaluations, and corrective actions.
• Foster a culture of teamwork, collaboration, and accountability.
• Oversee property financials, including budget creation, expense control, and revenue optimization.
• Ensure NOI, occupancy, retention, and other performance targets are met or exceeded.
• Approve operational expenses up to $5,000 and check requests up to $1,000.
• Manage delinquent rent collection, eviction processes, and legal matters in compliance with company policies and local regulations.
• Partner with vendors to ensure cost-effective services while maintaining high-quality standards.
• Monitor market trends, conduct competitor analysis, and adjust strategies to remain competitive.
• Develop and execute marketing strategies in collaboration with the marketing team to maximize occupancy.
• Ensure leasing teams are fully trained and adhering to best practices.
• Monitor traffic reports, renewal data, and leasing performance to drive strong occupancy rates.
• Review and countersign all resident leases, ensuring accuracy and compliance.
• Work closely with legal counsel on lease enforcement, evictions, and Fair Housing compliance.
• Promote a positive resident experience through proactive engagement and excellent customer service.
• Plan and lead monthly resident events and community engagement activities.
• Oversee and respond to resident concerns, complaints, and maintenance requests in a timely manner.
• Drive high resident retention rates through personalized service and community-building efforts.
• Conduct regular property walks to ensure high standards of cleanliness, curb appeal, and safety.
• Preventive maintenance planning and coordination with the maintenance team for timely repairs.
• Ensure compliance with Fair Housing, ADA, and all federal, state, and local property regulations.
• Maintain an on-site presence during core office hours (Monday–Friday, 8 AM–5 PM).
• Available for after-hours emergencies and participates in the on-call rotation.
• Ensure all staff adhere to company policies, safety guidelines, and emergency protocols.
• Occasionally required to work weekends as needed.

• High School or General Education Development (GED) equivalent
• Minimum of two (2) years in a community manager role or higher.
• Ability to comprehend, apply, and…