General Manager, Retail

About Habitat for Humanity of Southern Santa Barbara County:

Established in 2000, Habitat for Humanity of Southern Santa Barbara County is a local nonprofit committed to building strength, stability and self-reliance through shelter. We partner with low-income individuals and families in Southern Santa Barbara County to build or improve a place to call home.(Use the "Apply for this Job" box below)..org

The Habitat ReStore is a fundraising program of Habitat for Humanity that sells donated home improvement materials, furniture, appliances, and building supplies to the public. All proceeds directly support Habitat Santa Barbara’s affordable housing and home repair programs.

In addition to its retail operations, the ReStore supports environmental stewardship by diverting reusable materials from local landfills. Through deconstruction partnerships and material recovery efforts, the ReStore salvages usable building materials from renovation and demolition projects and makes them available for reuse within the community. This work reduces construction and demolition waste while extending the life of quality materials.

The ReStore relies on a blended staffing model that includes paid staff and a robust volunteer workforce, with volunteers playing a vital role in daily store operations, donation processing, merchandising, and customer service.

The General Manager is responsible for the overall leadership, performance, and sustainability of Habitat for Humanity of Southern Santa Barbara County’s ReStore operations. This role provides strategic and operational oversight of retail sales, donation systems, inventory management, staffing, financial performance, and community engagement to ensure the ReStore functions as a mission-aligned, revenue-generating program.

Reporting directly to the Chief Executive Officer, the General Manager serves as the senior leader for all ReStore functions and is accountable for developing systems, leading managers, managing risk and driving consistent performance across retail and donation operations. This position works closely with the Chief Executive Officer and organizational leadership to align ReStore strategy with broader organizational goals.

This role carries broad responsibility for retail operations while being supported by Habitat’s headquarters team across finance, human resources, marketing, operations, and administration. We are committed to providing strong organizational partnership and infrastructure while seeking a retail leader who brings expertise, strengthens internal capacity, and helps guide best practices as the ReStore continues to grow.

The ReStore operates on a retail schedule that may include weekdays and weekends. The General Manager is expected to ensure appropriate leadership coverage for all operating hours and work a flexible schedule as needed to support store operations, special events, donation activity and organizational needs.

Anticipated public store hours are Wednesday through Sunday, approximately 10:00 a.m. to 5:00 p.m., with final operating details subject to adjustment as operations are established and refined.

Occasional evenings and weekends may be required.

• Provide overall leadership and direction for ReStore operations, including retail sales, donation intake, merchandising, logistics, and customer service
• Establish and continuously improve operational systems, workflows and procedures that support efficiency, safety and accountability
• Monitor operational performance and implement improvements to support sustainability and growth
• Identify and support opportunities to scale ReStore operations, including but not limited to online sales components and other creative or emerging strategies

• Develop and manage the ReStore budget in coordination with the CEO and Director of Finance
• Monitor revenue targets, expenses, inventory performance and pricing strategies
• Ensure appropriate cash handling, loss prevention and sound financial practices

• Recruit, onboard, supervise and evaluate ReStore staff
• Provide clear expectations, coaching and performance feedback to support accountability and professional growth
• Foster a positive, inclusive and mission-driven workplace culture
• Address performance and conduct matters in collaboration with Human Resources

• Lead and support a robust volunteer workforce that is integral to daily ReStore operations
• Ensure volunteers are effectively integrated into retail, donation processing, merchandising and customer service activities
• Work collaboratively with committees and board members, as needed, to support volunteer engagement and organizational goals
• Provide structure, guidance, training and supervision to support a safe, inclusive and positive volunteer experience
• Promote volunteer engagement,…