Operations Manager

About Hearth Homes Interiors

Hearth Homes Interiors is a growing design studio specializing in the renovation and restoration of historic homes and hospitality properties. Our work blends thoughtful design, craftsmanship, and operational excellence to create spaces that feel both timeless and deeply personal.

As our studio continues to scale, we are seeking an experienced Operations Manager to help build and maintain the systems that support our designers, our clients, and our long-term growth.

This is a high-impact leadership role for a highly organized, systems-minded professional who thrives in fast-paced, creative environments.

As Operations Manager, you will serve as the operational backbone of the studio. You will be responsible for building structure, improving workflows, and ensuring projects move forward smoothly from contract to completion. Your work will directly influence project quality, client experience, and team performance.

This is not a design role. It is a strategic operations position for someone who enjoys creating clarity, consistency, and scalable systems.

• $85,000–$100,000 annually, depending on experience
• Full benefits package
• 401(k)

• Build and maintain detailed project timelines from contract through closeout
• Monitor active projects and proactively address schedule risks
• Coordinate key milestones including internal reviews, client presentations, procurement, and installations

• Audit and refine project management tools and platforms (Asana, Slack, Houzz Pro, shared drives, client portals)
• Improve workflows, templates, and documentation systems
• Implement processes that increase efficiency and reduce operational friction
• Train team members on system usage and maintain accountability

• Create and maintain organized project portals for each client
• Ensure drawings, selections, schedules, and documentation are current and accessible
• Maintain consistency and clarity across all projects

• Manage the studio calendar and internal deadlines
• Oversee Calendly settings and appointment workflows
• Balance team workloads and protect leadership’s time
• Align procurement timelines with project schedules
• Coordinate with contractors and vendors to support install readiness
• Support clear communication between design and procurement partners
• Oversee shared inboxes and internal routing systems
• Track vendor invoices and client-billable expenses
• Support clean financial documentation and operational accuracy

We are looking for someone who brings both structure and judgment to complex environments.

You may be a strong fit if you are:

• Highly organized with excellent follow-through
• A natural systems thinker who enjoys building order from complexity
• Comfortable managing multiple moving parts simultaneously
• Detail-oriented without losing sight of the bigger picture

• 5+ years of experience in project management, operations, or a related role
• Experience in design, construction, architecture, or creative services preferred, but not required

In this role, success means:

• Projects move forward predictably and on schedule
• Systems are standardized, organized, and consistently used
• Designers are able to focus on creative work rather than logistics
• Clients experience a seamless, professional process
• Leadership has clear visibility into operations

This role offers the opportunity to play a meaningful leadership role within a growing, multi-entity creative organization. You will be trusted to build systems, improve processes, and shape how the studio operates as it scales.

• For the right candidate, this is a chance to make a lasting impact and grow alongside a team that values quality, integrity, and thoughtful execution.