Food and Beverage Supervisor

Immediate Opening! Are you passionate about Food and wildlife? Do you thrive in unique and vibrant environments? Look no further! We are seeking a talented and dedicated Food and Beverage (F&B) Supervisor to join our team!

You will work with like-minded individuals who are committed to delivering top-notch service. Collaborate, support, and inspire each other to achieve excellence in every aspect of our F&B operation, serving up smiles and fast food culinary satisfaction.

Position Status: Full Time, Regular, Hourly, Non-Exempt

Schedule: Tuesday thru Saturday, 12:00 pm to 8:30 pm, position requires flexibility in schedule for special events and business needs

Compensation: $26.20 per hour

Under general direction of Food and Beverage Manager, the Food and Beverage Supervisor facilitates a positive guest experience by providing fast quality service and enjoyable food to guests and employees of the Santa Barbara Zoo. Responsible for the preparation and replenishment of all items needed for the Restaurant, Café, and Carts.

Oversees Food and Beverage operations to ensure food prepared and served to customers is of high quality and served quickly.

• Supervises PT Cook, PT F&B Guest Ambassadors and PT Prep Technician.
• Coordinates food preparation for special and private zoo activities and events.
• Assists with all aspects of catering requests.
• Receives written and oral instructions concerning types and quantity of food to be prepared.
• Instructs cooks, and other food prep workers in preparation, cooking, garnishing, or presentation and plating of food
• Weighs and measures ingredients according to recipe or personal judgment, using various kitchen utensils and equipment. Determines food portions.
• Prepares hot food items when ordered according to recipes or personal judgment and experience.
• Regulates temperature of oven, griddle, fryer, freezers, walk-in refrigerator, and other refrigeration units.
• Inspects food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
• Cleans and maintains work areas, equipment, and utensils.
• Works with many different types of food preparation equipment including, slicer, griddle, fryer, conventional oven and microwave.
• Maintains a high standard of food preparation according to the Health Department Regulations.
• Cleans and organizes the storeroom, freezers and walk-in refrigerators.
• Inspects supplies, equipment and work areas to ensure efficient service and conformance to standards.
• Collaborates with Food and Beverage Manager in ordering and marinating the correct stock pars.
• Resolves customer complaints and answers questions regarding Food and Beverage Programs, maintaining composure and keeping emotions in check in all situations.
• Assign duties, responsibilities and work stations to employees in accordance with work requirements.
• Supervise and participate in kitchen and eating area cleaning activities.
• Participates in staff selection process and interviews of candidates with the Manager of Food and Beverage as needed.
• Collaborates in coaching team members to meet goals.
• Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual.
• Applies and Exemplifies “green” (sustainable) practices whenever possible.
• Attends monthly all-employee meetings.

• Cross-trains within department to learn and fill other positions when required.
• Other duties as required or assigned.

• Greets every guest with a smile.
• Thanks guests for supporting/visiting the Zoo.
• Answers phone calls, voice mails, and e-mails promptly.
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions.
• Associates with guests to assist and share information.
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures.
• Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code.
• Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings.
• Reflects the qualities outlined in the Guest Relations Statement and the…