Guest Services Ambassador

Description

MOXI seeks a Guest Services Ambassador to play a critical role in advancing MOXI’s mission. This position will be responsible for covering all three areas of MOXI’s front end:
The Front Desk, Greeter, and the Museum Store. The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests’ experience.

The position requires a commitment of 20-29 hours per week. The museum operates seven days a week and may require occasional early morning or evening shifts to support programs and special events. Candidates must demonstrate flexibility in scheduling, including availability on weekends and holidays, to meet the operational needs of the museum.

Onsite

$20.50/hour - $21.63/hour

• Greet and welcome guests proactively in a friendly, professional manner.
• Answer questions and provide information about MOXI and the surrounding area.
• Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
• Abide by all Front Desk and cash handling policies and procedures.
• Learn and operate point of sale (POS) system with accuracy and efficiency.
• Answer and redirect phone calls and emails.
• Receive mail and packages and sort as appropriate.
• Manage guest requests, complaints, and praises in a positive, helpful manner.
• Direct internal concerns to management.
• Effectively manage queue lines while interacting with guests.
• Assist with special events at MOXI.
• Replenish informational brochures and pamphlets as needed.
• Maintain current knowledge of museum events, programs, Memberships, and exhibits.
• Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing.
• Report all safety concerns to proper authorities.
• Make periodic public announcements.
• Implement guest surveys.
• Other duties as assigned.

• Welcome guests as soon as they enter the museum.
• Assist guests with use of our self-serve kiosks.
• Scan in tickets and check in MOXI Members.
• Be present in the store if there is no other staff member available.
• Wish every guest well as they exit the museum.
• Other duties as assigned.

• Counting in the Store cash drawer.
• Assist the Museum Store Manager with restocking and tidying up of the Store space.
• Assist the Museum Store Manager with receiving store inventory, when needed.
• Be present in the store if there is no other staff member available.
• Ringing in transactions using the Store’s POS system.
• Closing out the Store cash drawer and deposit at the end of the business day.
• Other duties as assigned.

• Predictable and timely attendance is required.
• Must be able to work with multiple technologies; troubleshoot and problem solve.
• Communicate effectively and courteously with a variety of people verbally and in writing.
• Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions.

• Growth-centered work environment that includes professional development opportunities.
• Fun and creative organizational culture.
• Free membership after 3 months
• Tickets for family and friends - 4 annually
• Free admission into local museums including, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.
• Free ASTC membership for museums across the country.
• Discounts for Happy Hours at MOXI (if 21+).
• Monthly events for Staff (Birthday, employee celebrations, etc.)

• 40 Hours of Paid Sick Time – accrued.

MOXI, The Wolf Museum of Exploration + Innovation® is dedicated to igniting learning through interactive experiences in science and creativity. Located in the heart of Santa Barbara’s vibrant Funk Zone at 125 State Street, the museum is LEED-certified Gold and serves guests of all ages through its hands-on exhibits and education programs. MOXI is a 501(c)(3) nonprofit organization generously supported by its daily guests, members,…