Museum Head of Visitor Services

Position Details

• Position Number:
• Payroll
  
  Title:
  
  BLANK AST 2 (004723)
• Job Code: 004723
• Job Open Date: 7/1/26
• Application Review Begins: 7/17/26
• Department Code (Name): ARTM (ART MUSEUM)
• Percentage of Time: 100
• Union Code (Name): CX-Clerical/Admin
• Employee Class (Appointment Type): Staff:
  Career
• FLSA Status: Non-Exempt
• Classified Indicator Description (Personnel Program): PSS
• Salary Grade: STEPS
• Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $25.38 to $25.95/hr salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices. The full salary range for this position is $25.38 to $35.97/hr.
• Work Location: Arts - 1626
• Working Days and
  
  Hours:
  
  40 hrs a week, including evenings, weekends, and holidays, as needed
• Benefits Eligibility: Full Benefits
• Type of Remote or Hybrid Work Arrangement, if applicable: Not Eligible

Under supervision, performs a wide variety of tasks following guidelines which often must be applied independently with knowledge of University policy and museum practices. Duties include but are not limited to: greets and serves as first point of contact for all museum visitors; provides general information about exhibitions, upcoming exhibitions and events; responsible for opening and closing the museum; provides advice to all building users on operations, safety procedures and security;

runs the Museum's Front Office; coordinates ordering of supplies and manages office equipment; works on travel, reimbursement, purchasing, and UC Regents and UCSB Foundation gift accounts paperwork; handles gift funds, including gift acceptance and transfers; other duties as assigned.

• High School diploma or equivalent experience

• Bachelor's Degree
• 1-3 years Experience managing online calendars and timelines
• Three years' hands‑on customer service with progressively responsible supervisory experience is required. Experience preferably in a hospitality, retail or museum role. Ability to interact with diverse audiences and constituents, including staff, volunteers, members and visitors, work well under pressure and remain calm.
• Attention to detail.
• Ability to manage temporary student staff.
• Ability to create schedules for student staff.
• Basic budgeting skills.
• Ability to interpret information / assess situations and independently solve problems.

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer.

For reference, the following UC policies address forms of misconduct: UC Sexual Violence and Sexual Harassment Policy; UC Anti-Discrimination Policy;
Abusive Conduct in the Workplace.

• 35% Facility Operations - Opens and closes the museum, card key and alarm; turns on electronic components which are part of the exhibitions. Answers questions and assists visitors to the Museum. Records gallery attendance, and schedules tours. Provides information and advice to all building users on operations, safety procedures, and security. Handles financial transactions, catalog sales and memberships and donation box.
  
  Responsible for daily checks of galleries to monitor cleanliness, hazards, lights, and other physical details as specified by the Designer. Oversees and ensures security of the Museum. Develops security procedures…