Spa - Spa Receptionist (Seasonal

Seasonal Spa Receptionist

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional and extraordinary Seasonal Spa Receptionist. The Seasonal Spa Receptionist duties include greeting all guests, answering phone calls, assisting guests with questions regarding merchandise and products. This individual will ensure the highest level of personalized, friendly, and outstanding guest service that exceeds expectations.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure the standards are maintained at a superior level daily.
• Provide dynamic services to ensure guests are "wowed" by Rosewood Miramar Beach's hospitality.
• Interact with guests always displaying proper etiquette following Miramar Beach standards of excellence.
• Receive money for purchases and calculate customers' change if any.
• Execute clerical functions in retail stores.
• Greet customers courteously and sell merchandise to them.
• Prepare, total, and verify billing and collect correct payments from customers.
• Verify and reconcile customers' bills with the merchandise they purchased.
• Maintain, manage, and organize merchandise on the shelves and racks in the store.
• Help customers find the item they desire to purchase.
• Maintain and manage records of merchandise inventories in the store.
• Facilitate retail clerical functions and activities in the store.
• Ensure excellent retail experiences to customers.
• Maintain store merchandising. This implies cleaning, arranging, and when necessary stocking the shelves.
• Reports to leadership when difficulties arise.
• Maintain a cash bank and uphold cash handling procedures.
• Answer the phone promptly and use the guests' name throughout the phone conversation.
• Conduct standard operational duties such as, answer and handle all phone calls and cash handling.
• Address guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests and complaints by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work area.
• Uphold the highest standards of courtesy and conduct exceeding expectations.
• Ensure total compliance with Rosewood Miramar Beach's standards of operation.
• Perform other duties as assigned.

Requirements:

• Experience:
  
  1 year + experience Retail, Spa, Front Desk/Customer Service (hotel environment preferred)
• Education:
  
  High School Diploma
• Language:
  Required to speak, read, write English, with fluency in other languages preferred.

The pay scale for this position is between $18.54 and $19.54/hour plus commissions. This is the pay range for this position that the Hotel reasonably expects to pay.

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara's picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows.

Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare.

Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life's moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.